Radiant Storage - Tuscaloosa
Self-storage facility in Tuscaloosa, Alabama
Google rating
4.5
Ratings counted
256
Are 1 or 2 star
10.9%Above typical
The rating breakdown
28 of the 256 ratings in Google’s published star breakdown for Radiant Storage - Tuscaloosa are one or two star.
Against other listings in Tuscaloosa
7.4 percentage points higher than the middle of the 13 listings in Tuscaloosa we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 207 | 80.9% | |
| 4 star | 14 | 5.5% | |
| 3 star | 7 | 2.7% | |
| 2 star | 6 | 2.3% | |
| 1 star | 22 | 8.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Radiant Storage - Tuscaloosa at 10.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Radiant Storage - Tuscaloosa, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
Counted across the 8 one and two star reviews we have read for Radiant Storage - Tuscaloosa. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My storage was broken into and my belongings were stolen and thrown all over the place!! I’m Sitting here waiting on the police to file a report. I don’t know how my large items were taken out!!! This place has an iron secured gate with a code and a bobbed wire fence. They claim that the cameras wasn’t working!!!! I’ve had my things in this storage for a year and some months until my building is done! This is sad and ppl need to consider what they’re doing when stealing!!!
K. Jones, we are truly sorry for what you experienced. A break-in at your unit is never acceptable, and we understand how upsetting it is to find your belongings disturbed, especially with items you've stored while waiting on your building to be finished.
i’m not really the kind of person that leaves reviews, but i just have to speak about my experience. unless you want your stuff to get covered in rodent droppings and pee puddles, i wouldn’t get a unit here. i had stuff stored there for a little under 3 months, and had to move elsewhere. i asked for a refund for my last payment, since i did not intend on moving to another unit on their property, but got denied. the gate is also broken, and has been since i moved into a unit back in July.
Hey Kaitlyn, We are so sorry for your experience. We want to make this right for you if we … More
I would NEVER EVER recommend this facility. There is no insight help. The “gate” is broken. Everything is routed through an out of country call center. They gave us a defective unit and it was broken into. My daughter’s jewelry was taken and that of course was not covered in the mandatory insurance you have to purchase. They wouldn’t refund my money for the unit even though it was proven to be broken. Please only use this place as a last resort
Tammy, Thank you for your honest feedback. Our sincerest apologies for this experience. … More
THE WORST!!!! They make renting a unit harder than purchasing a home! Great location, but get ready to be on the phone for hours on end with NO results!! They also are false advertisers and even if you have email confirmations from them on pricing and unit selections, they will not do anything about it. Ridiculous. Do NOT recommend.
Hi Tiffany, Thank you so much for speaking to me today. Again I apologize for the miscommunication our reps provided you. I appreciate your understanding and patience with this matter.
It was the worst experience I have had,it was U-Haul when I first started..I'm 68yrs.old Don't do computers..but in the end they took my belongings. I would never recommend these people, as a matter o fact I will be warning people a bout them.
Thank you for sharing your experience with us. We sincerely apologize for the frustrations you’ve encountered, and we take your feedback very seriously. It’s never our intention to cause any inconvenience to our tenants, and we regret that … More
I rented a 5x10 climate controlled unit on March 29th in Tuscaloosa for my son to store his college belonging’s over the summer (we are from NY). We received a move in confirmation email along with the assigned storage unit number. When we …
Hello, We’re very sorry to hear about your experience. According to our records, our district manager has attempted to contact you, and a refund has already been issued. We apologize for the miscommunication regarding our availability and want to assure you that we’re working diligently behind the…
My storage unit #334 was burglarized. All of my household and personal possessions including my daughter things was stolen by thieves. Imagine just closing on your home or literally two days before Christmas then go to the storage that you …
Dominique, we’re truly sorry to hear about your experience. At Radiant Storage, both customer service and the safety of you and your belongings are our top priorities. Please give us a call at [phone removed], and we’ll do everything we can to resolve this situation to your satisfaction.
Please call before thinking the price they quote is the actual same you will be paying the 10x20 isn’t $60 it’s $258 that’s a major jump in price for a storage unit then what’s posted
We appreciate you sharing your experience, Logan, and we understand how frustrating it can be when pricing doesn't align with your expectations. Like most storage facilities, our rates are periodically reviewed and adjusted to reflect local market conditions and demand, and promotional or…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast1 · 7%
Counted across the 15 four and five star reviews we have read for Radiant Storage - Tuscaloosa. A review can mention more than one thing.
In their own words
We really had a great experience with radiant storage In Tuscaloosa. My daughter had to move out of one apartment and cannot get into her next apartment until a week later so we only needed the storage unit for a week. The lady worked with me really well to get me the best deal possible. I really appreciate their customer service!
Thank you so much for your wonderful review, Cami! We're thrilled to hear that you had a great experience with Radiant Storage in Tuscaloosa. It's fantastic to know that our team was able to assist you and provide excellent customer service during your short-term storage needs.
Great experience! All areas of the rental process was very very easy!!! All customer service representatives were very knowledgeable and all were the kindest sweetest people! They were very easy to understand and they understood me and my needs ❤️
Cindy, we're thrilled to hear about your wonderful experience! Our team strives to make the rental process smooth and enjoyable, and it's fantastic to know they met your needs with kindness and expertise. Thank you for sharing your feedback!
I have not yet moved into my rental but rented it yesterday and had some questions prior to completing the online process. I called for help and it took a little longer than expected to get connected; BUT shout out to Amber who was so …
Thank you so much for your kind words, Erica! We're thrilled to hear that Amber was able to assist you effectively. At Radiant Storage, we strive to provide exceptional customer service, and it's wonderful to know that you had a positive experience.
Easy process to get a unit booked online. I had a follow up call from the office shortly after to check to make sure everything went smoothly. Great experience and great follow up.
Thank you, Mike Keller, for your wonderful feedback! We're thrilled to hear that you found the booking process easy and appreciated the follow-up call. At Radiant Storage - Tuscaloosa, we strive to provide excellent service and ensure a … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rental process22
- clean unit4
- clean property3
- easy to store2
- affordability2
- last minute move2
- quick setup2
- online setup2
- broken gate2
- easy sign out process2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- yelp.comreviews
- chamberofcommerce.comdirectory