Ray's Movers Inc.
Its address is in Merrillville, Indiana. It appears here because Google returns it for Gary.
Google rating
4.6
Ratings counted
217
Are 1 or 2 star
6.9%Above typical
The rating breakdown
15 of the 217 ratings in Google’s published star breakdown for Ray's Movers Inc. are one or two star.
Against other listings in Gary
3.5 percentage points higher than the middle of the 8 listings in Gary we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 179 | 82.5% | |
| 4 star | 17 | 7.8% | |
| 3 star | 6 | 2.8% | |
| 2 star | 4 | 1.8% | |
| 1 star | 11 | 5.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ray's Movers Inc. at 6.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ray's Movers Inc., counted by matching the words they used.
- Damage to belongings3 · 30%
- Items missing or never delivered1 · 10%
- Crew conduct1 · 10%
Counted across the 10 one and two star reviews we have read for Ray's Movers Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
What the public needs to know about Rays Moving: Cons: 1). They were late, which was fine with me thinking that’s when my clock started. What I didn’t realize that I owed them money $60-$80 before they even started due to them being late! That’s their company policy - to pay them by the hour until they arrive!! Crazy! 2). If you have items missing in the move, not damaged but missing, their company policy is only .60 per pound regardless of your replacement value expense.
Hi Barbara, I'm sorry there was some confusion about the start and stop time, I wasn't aware that there was an issue as that was never brought up and we always make sure to provide all of that information ahead of time. As far as the free … More
If I could give a zero, I would. No moral decency, simply greed! They were told to move everything on the list, however some things were going to be trashed we asked them to disregard the beds, on site. Seeing that it took them a long time just to do one. We had no complete bedroom sets, might I add. They were slow and dragged everything out, they constantly stopped and got on their phones. It took them an hour to get from portage to miller 😒.
Hi there Supa, ai am sorry to hear you had a bad experience. I would like to talk with you more about this. What name is your move booked under so we can reach out, or if you prefer to call us we can be reached Mon-Fri 8am-4pm at [phone removed]
The movers admitted they moved my desk incorrectly and it broke. However, they will not pay for the damages. I had several broken plates as well. This is the second time I’ve used them and now the last. Now I’m out more money than the cost of moving for my replacement desk.
Hello Alison, I am sorry you were not happy with your services, we have tried contacting you many times by phone and email and have not heard back from you. Your claim was approved and we did send you a check for the damages under the coverage provided, please check your emails and make sure you…
Movers were suppose to be present Friday 8-29-25. Daughter called the office and was told the would there between 4-5 pm do to moving someone else. They never showed and were called saying they could not get to her. She had paid the $100 and scheduled for 8-29-25 after taking off. The driver was called Antoine because the office closed at 4:00 pm Friday no one in the office could be reached. Antoine said they could be there tomorrow Saturday 8-30-25 between 11 am and 12 noon. They arrived around 11:50 am.
Hello Johnny, I am sorry about the miscommunication that occurred before and during your daughters move. I understand not wanting to use the service again due to all of the inconsistencies and inconveniences. I am very sorry that happened on what is already a stressful day.
They moved slow. Never asked where stuff went and dropped it in the garage without asking if it could go inside. Didn’t move everything out of the old house, left stuff still there. Left cigarette buds around the house. Would definitely not recommend them to anyone.
Hello Kayla, that is defiantly not the type of service anyone should receive. When did you use our moving services? We would like to discuss this experience with you to see how and when this happened so we can address the correct crew and make sure this situation does not happen.
I hired this company to most of my house & one room of furniture of my moms into storage, then move some of my belongings to my moms house. The girl that answers the phone is super nice & we had a plan. They were supposed to start out with …
Hello Allison, I am sorry to hear you had a bad experience. The crew did talk with your husband as they were loading the storage facility and loaded the goods on the pallets that you and your husband had provided.
I would give them 0 stars if I could. They have terrible customer service! They canceled on me 3 days before my move. I communicated with them via email confirming my booking but stating I just had a few questions about payment since they …
Hello Michael, we did not cancel your move as you did not call us to schedule a move and put a deposit down to hold a spot. Scheduled spots are first come first serve, as they are with most other companies.
I used them last summer. So many sentimental items destroyed. Three of them were working, one carried a very fragile box that I said to be careful with it had very expensive dinner wear inside: everything broken. I’m just now opening the …
Hello Janakievski, we are sorry to hear you had a bad experience with your move. We would have like to have heard from you right away when you had an issue with our movers so we could address the issue then and there.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 50%
- Worked hard and fast3 · 21%
- Price matched the quote2 · 14%
- Turned up when they said1 · 7%
- Careful with belongings1 · 7%
Counted across the 14 four and five star reviews we have read for Ray's Movers Inc.. A review can mention more than one thing.
In their own words
I used Ray's Movers yesterday...I loved them. I had a great crew they were very polite and hard workers. Asked me where to put my things and did so with a pleasant attitude. I would totally recommend Rays.
Thank you Sandra, we appreciate your business, and thank you for leaving our crew this stellar review.
Showed nothing but the utmost care for my property. Skilled crew, showed up on time, very professional. They got my whole place moved in 6 hrs. Highly recommended.
Hey Rocco, thank you for your review, we hope we can help you out again in the future
The crew that moved us was great! Alot of work, but they maintained a good attitude. I really appreciate their efforts! Great service, fair price!
Hi Ben, thank you so much for taking the time to share your experience with our company.
Mike and his team took their time, nothing was damaged, and they put everything back together with care and concern.
Hello Lawrence, thank you for taking the time to share your experience with your crew. We appreciate your business.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient movers15
- professional movers12
- moving crew4
- efficient team3
- moving-related storage3
- rates2
- no complaints2
- easy move2
- no damage2
- careful with walls2