Royal Moving & Storage Marina Del Rey
Mover in Santa Monica, California
Its address is in Los Angeles, California. It appears here because Google returns it for Santa Monica.
Google rating
4.9
Ratings counted
108
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
2 of the 108 ratings in Google’s published star breakdown for Royal Moving & Storage Marina Del Rey are one or two star.
Against other movers in Santa Monica
About the same as the middle of the 12 movers in Santa Monica we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 106 | 98.1% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Royal Moving & Storage Marina Del Rey at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Royal Moving & Storage Marina Del Rey, counted by matching the words they used.
- Damage to belongings2 · 100%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Royal Moving & Storage Marina Del Rey. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
PLEASE NOTE: MOST OF THESE 5* RATINGS FOR ROYAL MOVERS ARE NOT REMOTELY CREDIBLE -Try clicking through on any of the users who have left 5* reviews. They all seem to exist on Yelp simply to review moving companies. They will have all moved about 5 times just this month, sometimes many times in a single week, which seems just a little unusual. Unfortunately, my experience was real. Worst move of my life, just moving 3 miles from my old residence.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 52%
- Professional and courteous7 · 33%
- Turned up when they said4 · 19%
- Careful with belongings2 · 10%
- Kept in touch2 · 10%
Counted across the 21 four and five star reviews we have read for Royal Moving & Storage Marina Del Rey. A review can mention more than one thing.
In their own words
Ernesto and Justin were fantastic! They were on time, friendly, professional and efficient. They were careful with our belongings while being fast. I would 100% use them again for future moves. …
BEST MOVERS EVER!!! I cannot emphasize enough how incredible this company is. It was my first time moving. They helped me move my stuff from storage to a new apartment. They were totally accommodating and responsive when I had to reschedule due to back end apartment issues. They continuously kept in contact with me and went above and beyond to help me on move day. Stepan and Valeriiy were incredible! 13/10 would HIGHLY recommend them!
Dear Erica, Thank you for your enthusiastic feedback! We're thrilled to hear that you had an … More
Dmitriy, Alex and Denis were amazing. I was very impressed how they wrapped and protected our furniture and saved our walls from any dings! They would have also boxed all our items but we did that in the days leading up to save time on moving day. You can’t beat the price either. We received quotes from a couple different places and their price was the lowest by a mile. I recommend giving the guys a tip too, they worked so hard and the price was so low, they deserved an extra thank you!
We're overjoyed to receive your 5-star review! It's always our goal to meet and exceed your moving expectations, and your feedback motivates us to continue doing our best. Safe travels on your moving journey!
This is my third time using Royal Moving and Storage Inc and for good reason! Jose and Michael were the absolute best! We had issues since I didn't secure parking for the truck and they were so patient with me and the move. I had a lot of furniture and small items and they handled it so well. Moving is always so stressful but with Jose and Michael, they made it an absolute breeze. These guys are the right ones. Thank you all so much for helping make this move my best/easiest one yet!
It warms our hearts to read such a positive review! Thank you for choosing us for your move, and we appreciate your trust. If there's anything you need in the future, don't hesitate to reach out.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient staff13
- kind staff8
- safe moving7
- quick movers6
- smooth move6
- quick work5
- small furniture moving4
- diligent staff3
- caution with items2
- careful with fragile items2
What the company says about itself
Taken from Royal Moving & Storage Marina Del Rey’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…the final bill matched to the quote. Licensed and Insured We hold California moving l”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Financing Giving Back Contact Us Free Estimate Marina Del Rey (888)-634-9582 Movers Or”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“Full Service Moving Same Day Moving 24/7 Movers Hourly Movers College Moving Sen”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…matched to the quote. Licensed and Insured We hold California moving license CAL-T”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews