Secure Self Storage
Self-storage facility in Norwalk, Connecticut
Google rating
4.9
Ratings counted
293
Are 1 or 2 star
2.0%Around typical
The rating breakdown
6 of the 293 ratings in Google’s published star breakdown for Secure Self Storage are one or two star.
Against other listings in Norwalk
About the same as the middle of the 7 listings in Norwalk we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 282 | 96.2% | |
| 4 star | 2 | 0.7% | |
| 3 star | 3 | 1.0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 2.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Secure Self Storage at 2.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Secure Self Storage, counted by matching the words they used.
- Crew conduct2 · 40%
- Late, delayed or a no-show1 · 20%
Counted across the 5 one and two star reviews we have read for Secure Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The facility itself is fine. My two big issues are 1) the Bait and Switch drove my introductory price to more than double after one year. Introductory rate was about $150 for the 10x10. One year later it was over $300 and I first downsized and then had to get out of there. Seond, when I asked the rep how much my next increase would be, she said she didn't know, maybe $10 per month, maybe $20 per month, maybe $40 per month. Increases are supposed to come every 6 months, but they raised mine after 5 months.
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your interactions and overall experience did not meet expectations, as respectful service and clear communication are extremely important to us. We … More
Be sure to check that they will no longer charge your credit card after you end your storage with them. They charged us for a month after we turned in our lock, promised to refund the charge and did not. They then failed to return repeated phone calls even after promising to get back to us in 5-10 minutes "after they checked with the district manager." When I went to the office, they then said it was too late to refund us, despite their lack of response being the cause for any delay.
We’re sorry for any frustration, however move-out procedures and billing policies are clearly outlined in the signed rental agreement provided at the start of occupancy. Simply turning in a lock does not automatically complete a move-out or … More
I am extremely disappointed with how my storage unit situation was handled. The general manager failed to provide any written notice — no letter, email, or text — informing me that my unit was going to be auctioned. I only found out after I took the initiative to call, and even then, the customer service representative was reluctant to tell me the date the auction took place. Regardless of whether a payment is late or not, customers deserve proper notice before their personal belongings are sold.
Thank you for sharing your concerns. We understand how distressing this situation can feel, and we take matters involving customer communication very seriously. Our company follows all required legal notice procedures regarding delinquent … More
Very upsetting!! Team informed me that they would get in contact with the person who purchased my storage unit so I can retrieve my important documents!! I was even willing to buy them back but they completely switched on me. They're terrible.
I tried asking about a unit and Giselle completely disrespected me by hanging up the phone. What type of employee does that! She needs to be replaced immediately!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 33%
- Worked hard and fast3 · 17%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Secure Self Storage. A review can mention more than one thing.
In their own words
Angelina was wonderful, she showed us different size storage options & was very efficient & friendly. The storage & office are sparkling clean!!
Thank you! 😊 We’re happy we could help you find the right storage option and make the experience smooth and welcoming. We appreciate your feedback! …
Such an easy process finding a unit. Angelina was the best to work with, She was very helpful, positive and was so easy to talk to. The building is spotless and easy to load and unload. We will continue service with them and are very happy with everything!!
Gissel was absolutely wonderful to work with! She was so friendly, helpful, and informative from the moment we walked in. She took the time to answer all of our questions, explain everything clearly, and show us our options without making us feel rushed. She made the entire process so easy and stress-free, which is exactly what you need when you’re in the middle of moving! We felt really comfortable with the facility and ultimately decided to store our belongings here.
I finally had time to come in and get the tour for my unit. I was assisted by Angelina the assistant manager. She was very helpful and explained everything. I definitely recommend anyone new to storage places to ask for her. …
Welcome to the storage family! We're thrilled Angelina provided such a helpful and informative tour and made you feel confident in your decision. It's wonderful to hear you found the facility clean, secure, well-lit, and easy to access.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- clean space32
- new facility26
- renting a unit16
- new building9
- spacious units4
- free moving van4
- quick sign up process3
- courtesy van3
- indoor loading bay2
What the company says about itself
Taken from Secure Self Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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