Self StorageOne Ellicott City
Self-storage facility in Ellicott City, Maryland
Google rating
4.8
Ratings counted
164
Are 1 or 2 star
2.4%Around typical
The rating breakdown
4 of the 164 ratings in Google’s published star breakdown for Self StorageOne Ellicott City are one or two star.
Against other listings in Ellicott City
1.1 percentage points lower than the middle of the 4 listings in Ellicott City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 148 | 90.2% | |
| 4 star | 11 | 6.7% | |
| 3 star | 1 | 0.6% | |
| 2 star | 1 | 0.6% | |
| 1 star | 3 | 1.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Self StorageOne Ellicott City at 2.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Self StorageOne Ellicott City, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Self StorageOne Ellicott City. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Worked hard and fast1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Self StorageOne Ellicott City. A review can mention more than one thing.
In their own words
Mike was awesome and got me situated very quickly with a unit and he was very friendly!
I highly recommend using Self StorageOne Ellicott City for storage. Mike, the representative who works at the Ellicott City location always provides exceptional customer service. In addition, he ensures that the exterior areas of Self StorageOne are clean. I am a current customer, and I am very particular about where I store my belongings and customer service. Therefore, based on the ongoing customer service that I receive from Mike and the aforementioned reasons, I highly recommend using this business entity.
They make it too easy to do business with. Mike and Shannon are always incredibly helpful. Billing is easy. The lot is secure. Prices are fair. I’m a fan of this place. Perfect for my business needs.
Mike is very kind and gave us great help. The storage space is very clean, quiet and safe. I will recommend my friend here they need to find a place for storage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cordial staff6
- accessibility3
- smooth process3
- safe facility3
- renting a unit3
- fenced and gated entry2
- clean area2
- simple billing process2
- easy to contact2
What the company says about itself
Taken from Self StorageOne Ellicott City’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…to clear things out. As a customer for over 7 years I definitely recommend Self Storage One”Raw text captured from the page, including any surrounding navigation.