ZIP Moving & Storage
Mover in Ellicott City, Maryland
Google rating
4.8
Ratings counted
218
Are 1 or 2 star
4.6%Around typical
The rating breakdown
10 of the 218 ratings in Google’s published star breakdown for ZIP Moving & Storage are one or two star.
Against other listings in Ellicott City
1.1 percentage points higher than the middle of the 4 listings in Ellicott City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 202 | 92.7% | |
| 4 star | 5 | 2.3% | |
| 3 star | 1 | 0.5% | |
| 2 star | 1 | 0.5% | |
| 1 star | 9 | 4.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is ZIP Moving & Storage at 4.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for ZIP Moving & Storage, counted by matching the words they used.
- Damage to belongings3 · 38%
- Items missing or never delivered2 · 25%
- Crew conduct2 · 25%
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for ZIP Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If you value your sanity, time, and belongings, DO NOT use this company. On the front end, they seemed great: responsive, flexible, and reassuring over the phone. But the reality once they had our stuff was a complete disaster. We moved from Maryland to Florida, and here’s what happened: Delivery nightmare: We specifically discussed delivery timing because our apartment complex has strict move-in rules. They agreed on the phone it would be fine.
Hi Agostina, We’re very sorry to hear about your experience and the many issues you … More
This weekend’s move was one for the books. I had an 8-10am window for a Saturday move (out of state moving from Baltimore to Virginia). Zip texted me on the morning of the move stating that due to an injury of a crew member my time slot would shift to 2-4pm. This was understandable but unfortunate, since the delay for an out of state move would significantly push our timeline back. When 4pm rolled around I called Zip several times looking for an update. No real person answered the phone for support.
Hi David, Thank you for taking the time to share your experience. We sincerely apologize … More
Let me share some photos of their white glove care. Of course, all this careful packing took time. It ended up as a partial packing job since we ended up packing a lot prior to the mover showing up. That didn't stop them from charging an extra $600 over the quoted price for a full packing quote. If you want to be entertained by a group of unprofessional movers and a crew that is slow as molasses.
Dear Tim, Thank you for taking the time to share your experience. We're genuinely sorry to hear that your move did not meet expectations and want to extend our sincerest … More
Bait and switch. The quote is done by zoom and when they get onsite when it’s too late and re-quote but if course way too much. Oh and the “sincere@ response below is a joke. They broke a table and the crew in writing admitted fault but they claim it was incidental. I’m stuck with an $1800 repair to boot.
Dear Tim, Thank you for taking the time to share your experience. We're genuinely sorry to hear that your move did not meet expectations and want to extend our sincerest apologies for the frustration and inconvenience you encountered.
The two guys who moved me were slow as molasses. Dragged their feet the whole time and took long phone calls in between. I only had two bedrooms sets, 3 barstools and the rest boxes and small things and it took them almost 8 hours to move …
Dear Ashley, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your move. Your concerns are important to us, and we are taking them seriously to ensure this does not happen again.
Please DO NOT hire them. They are unprofessional and unethical and THEIVES. They changed the time twice for moving and sent a guy who was hungover, hostile, and rude. …
Dear Saleem, We are truly sorry for the experience you had. One thing we would need to note is that our company set you back for the time you originally requested and promised a refund for that initial inconvenience.
Did not enjoy this experience from start to finish. I actually went with this company because of the amazing reviews but the movers I got did not seem as experienced. …
Dear Zena, Thank you for taking the time to share your feedback, and we sincerely apologize for the less-than-satisfactory experience you had with our moving service. We aim to be flexible and accommodate our clients' schedules, but it’s clear that our attempt to arrive early caused unnecessary…
They responded quickly and we arranged for a time and date -they didn’t show up. I called the next day and they said they could do it the next day they didn’t …
Dear Miriam, I'm truly sorry to hear about the difficulties you experienced when trying to schedule with us, and I appreciate your feedback as it helps us improve our services. I'd like to address the concerns you raised and provide some clarification regarding our scheduling process.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 75%
- Professional and courteous10 · 63%
- Kept in touch4 · 25%
- Turned up when they said1 · 6%
- Careful with belongings1 · 6%
Counted across the 16 four and five star reviews we have read for ZIP Moving & Storage. A review can mention more than one thing.
In their own words
We chose Zip Moving and Storage because we wanted a team we could trust to handle a large move carefully and efficiently, and they delivered on every point. They moved us over two days from our previous residence to our current home in October 2024, and the crew was thorough, professional, and well-organized throughout. Nothing was lost or damaged, communication was clear, and they kept the job on track and completed it in a timely manner.
William, thank you for taking the time to share such a detailed review. We’re honored that you trusted ZIP Moving & Storage with such a large move, and we’re thrilled to hear our team delivered the careful, organized, and professional … More
We had an excellent experience with Zip Moving & Storage! From start to finish, the entire process was smooth, professional, and stress-free. The crew arrived on time, handled all of our belongings with great care, and worked efficiently while still paying attention to every detail. A special thank you to Edvin Paredes and Antonio López for all of their hard work. They were incredibly friendly, respectful, and went above and beyond to make sure everything was moved safely and placed exactly where we wanted it.
Victoria, thank you so much for your thoughtful and detailed review. We're thrilled to hear that your move was smooth, professional, and stress-free from start to finish. … More
I would definitely recommend this moving company! Eduardo, Alfredo, and Josué were not only very friendly and non judgemental about how much stuff we had, it was a lot of stuff, but they were also transparent about what things were too small. Pack things in medium or large boxes and keep in mind they don't do trash bags which is understandable but I forgot when packing. The phone staff were also very helpful and friendly and didn't mind that I had to reschedule.
Dear Megan, Thank you so much for this heartfelt and detailed review! We're absolutely … More
The crew led by Ivan Lopez and composed of Marcial and Freddy was absolutely incredible! The packing was perfect and everything came in intact. Nothing broken. This is very unusual for a move. The crew were professional, efficient and cordial too. I have no words to describe adequately my feelings of gratitude and appreciation for their work. On the side of the brokers, Intestate, that used Zip for the move, I am extremely disappointed.
David, thank you for taking the time to share such a detailed review. We’re thrilled to hear that Ivan, Marcial, and Freddy provided the professional, efficient, and careful service that we strive to deliver on every move. Knowing that your … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost26
- courteous staff18
- careful handling15
- efficient movers8
- quick move6
- moving crew6
- furniture placement4
- careful packing3
- easy scheduling2
- furniture reassembly2
What the company says about itself
Taken from ZIP Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“Hidden Fees Professional Movers Fully Licensed Get Your Free No-Pressure Quote Moving”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“Of Attorney Affordable Moving with Financing Options 855-947-6543 240-406-7167 202-905-0607”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Reviews Free Virtual Estimate Get Free Quote SERVICES Local Moves State to State Mov”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…tisfied. It’s why we’re A+ rated by the Better Business Bureau. Get Your Free No-Pressure Quote Moving”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- yelp.comreviews