Shepard's Moving and Storage
Moving and storage service in Danbury, Connecticut
Its address is in Bethel, Connecticut. It appears here because Google returns it for Danbury.
Google rating
4.7
Ratings counted
111
Are 1 or 2 star
7.2%Above typical
The rating breakdown
8 of the 111 ratings in Google’s published star breakdown for Shepard's Moving and Storage are one or two star.
Against other listings in Danbury
3.6 percentage points higher than the middle of the 14 listings in Danbury we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 98 | 88.3% | |
| 4 star | 4 | 3.6% | |
| 3 star | 1 | 0.9% | |
| 2 star | 4 | 3.6% | |
| 1 star | 4 | 3.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Shepard's Moving and Storage at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Shepard's Moving and Storage, counted by matching the words they used.
- Damage to belongings1 · 20%
- Items missing or never delivered1 · 20%
- Crew conduct1 · 20%
- Stopped responding1 · 20%
Counted across the 5 one and two star reviews we have read for Shepard's Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible customer service. Very rude response when we reported problems. 2 furniture broken. Covered by moth, moth egg and worm. When the staff come in to my house, they dropped lots of dirt. I won’t recommend this company for keeping your furniture.
We're unable to identify you as a customer in our system. Please contact us at [phone removed] to discuss further. Thank you.
Wow! Started out really good but that is only if your entire load of the semi is HIGH VALUE ITEMS. Definitely NOT ORGANIZED ENOUGH TO GET 3rd PARTY TO HANDLE WASHING MACHINE WHICH THEY MAKE YOU PAY FOR THEN HAVE MOVERS DO AND BREAK THE SHUT …
Our goal is to provide an excellent moving experience for all our customers, Kim. We are very disappointed that you were dissatisfied with the move. According to our records, you have not filed claimed with Mayflower. You can file your claim directly online at www.mayflower.com/claims.
Had called Shepards to get a quote for our upcoming move. Was hopeful of using a local company. The initial call I had was very good going through the contents of the house, suggestions etc. I was told I would get a quote by the …
Hi, Devon. We’re sorry we cannot service your address. Our service areas can change over time depending on capacity and demand. We hope the movers you select do a great job for you as you move into your new home.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 53%
- Worked hard and fast7 · 47%
- Careful with belongings4 · 27%
- Kept in touch4 · 27%
- Turned up when they said2 · 13%
- Price matched the quote1 · 7%
Counted across the 15 four and five star reviews we have read for Shepard's Moving and Storage. A review can mention more than one thing.
In their own words
I highly recommend Shepard's Moving Company in Bethel, Connecticut. They helped me pack and move my deceased father’s home in Gouverneur, NY during extremely difficult weather conditions. Despite the circumstances, their team remained professional, courteous, and incredibly compassionate throughout the entire process. Moving a loved one’s home is already emotional, but they handled everything with such care and respect.
Jacqueline, thank you so much for the kind recommendation and for trusting Shepard's Moving and Storage to help with such an emotional move, especially with the tough weather. I’m glad our moving and storage service team could stay … More
I have been using Shepard’s warehouse for three years through five related move and storage iterations, which finally concluded this week. My son has also used them through four moves over the past two years. With all of our moves, they have been easy, enjoyable and reasonable to work with. Their estimates are fair, transparent and always close. The packers/movers showed up on time, moved at warp speed (thereby keeping our costs down) and packed with great care.
Thank you so much, Steve, for your wonderful review! We're delighted to hear about your positive experiences over the years and that our team, including Kevin, Melissa, Stephanie, Barb, Cesar, and Daniel, could make the moving process easy … More
Shepard’s provided excellent service…the move was scheduled quickly, price was reasonable, and the movers were excellent…they were very efficient, careful to protect each piece of furniture, disassembled and reassembled items seamlessly, quickly and quietly moved everything out and back in without damage to our furniture or our home.
Thank you so much, Sue! I'm delighted to hear that our team was able to provide you with efficient and careful service, ensuring everything was moved without a hitch. We pride ourselves on being quick and reliable while taking great care of your belongings.
I recently worked with Shepherds Moving on behalf of a move management client, and I was extremely impressed with their team. The crew was friendly, professional, and incredibly accommodating throughout the entire process. They were easy to communicate with, flexible when plans shifted, and handled the move with care and efficiency. Their pricing was very competitive, and they delivered excellent value without compromising on service.
Thank you so much for the kind words—our team is glad to hear the crew was friendly, professional, and flexible when plans shifted, and that communication and care throughout the move made things less stressful for your client. We also … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- affordable8
- quick move8
- careful movers6
- fast loading4
- friendly crew4
- reliable team3
- punctual movers3
- careful packing2
- furniture disposal2
- friendly office staff2
What the company says about itself
Taken from Shepard's Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…operation assisting customers for over 50 years REQUEST A FREE ESTIMATE --> LET US SIMP”Raw text captured from the page, including any surrounding navigation.
- Describes itself as woman ownedsays on their website
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“-3508 Moving, storage and warehousing A woman-owned full-service moving and storage operati”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…customers for over 50 years REQUEST A FREE ESTIMATE --> LET US SIMPLIFY YOUR MOVE Shepard’s”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial
- yellowpages.comdirectory
- mapquest.comdirectory