Smart Aurora Movers
Google rating
4.9
Ratings counted
91
Are 1 or 2 star
2.2%Around typical
The rating breakdown
2 of the 91 ratings in Google’s published star breakdown for Smart Aurora Movers are one or two star.
Against other listings in Aurora
About the same as the middle of the 9 listings in Aurora we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 84 | 92.3% | |
| 4 star | 5 | 5.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 2.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Smart Aurora Movers at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Smart Aurora Movers, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Smart Aurora Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Disappointed with my first phone call to this place.Just looking for a quote, and the lady that answered the phone was so RUDE. Just lost a potential customer.
It appears that we have no record of you as a client of ours, and your review history is quite inconsistent. The description of your experience does not align with the Smart Movers values, and the way we operate. All of our customer … More
I've been told to delete my review in order to get my belongings back. Unfortunately there is no option to delete, only edit so I will leave this in its place.
This person was playing games with our company. At the beginning she refused to pay for the moving service and simply wanted us to provide her the relocation for free. We never requested to delete the review in order to deliver her belongings.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 42%
- Professional and courteous10 · 42%
- Careful with belongings2 · 8%
- Price matched the quote1 · 4%
Counted across the 24 four and five star reviews we have read for Smart Aurora Movers. A review can mention more than one thing.
In their own words
Arnold, Alex & Eduardo were efficient, polite, timely & respectful. I had a huge amount of stuff to move. They wrapped what needed to be & used blankets for what was needed. All in all, it was a job well done! I would recommend them to do your move! Thank you guys!
Thank you very much for your business and review
Overall was a great experience they arranged a small move of some items in like 90 minutes for the same day. The price was a little higher than others but for the Last minute nature and on a Saturday it was more than reasonable. The team was very quick and professional
Thank You so much for your feedback and business.
Dimitri and Victor were professional movers. They called to indicate they would be 15 minutes late in advance due to traffic. They worked efficiently and continuously even with a three stair walk up. The driver manouvered a tight space well due to construction.
Thank You
Outstanding service from start to finish. Fara and the team were organized, efficient, and completed the entire move faster than expected. Highly recommended
Thank you for your review and business
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency15
- careful handling8
- foreign agents registration act7
- polite staff3
- hard workers3
- speed3
- timely staff3
- smooth process3
- professional movers2
- easy move2
What the company says about itself
Taken from Smart Aurora Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“…your possessions. Experienced and Licensed Employees. All of our workers are frien”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…ologize for the inconvenience. Call for FREE Quote: 647-995-7177 Sign Up for Our Promotion”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- youtube.comsocial
- facebook.comsocial