Snapbox Self-Storage
Self-storage facility in Mount Vernon, New York
Google rating
4.7
Ratings counted
407
Are 1 or 2 star
4.4%Around typical
The rating breakdown
18 of the 407 ratings in Google’s published star breakdown for Snapbox Self-Storage are one or two star.
Against other listings in Mount Vernon
About the same as the middle of the 3 listings in Mount Vernon we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 363 | 89.2% | |
| 4 star | 17 | 4.2% | |
| 3 star | 9 | 2.2% | |
| 2 star | 4 | 1.0% | |
| 1 star | 14 | 3.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Snapbox Self-Storage at 4.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Snapbox Self-Storage, counted by matching the words they used.
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Snapbox Self-Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Their Sump Pump failed in July and the basement flooded. Lost over $3k in merchandise. They had everyone fill out insurance forms but to no avail since the insurance didn't cover water damage. I have attempted repeatedly to contact their management & no one will call me back. They just ignore the calls. I don't recommend this place.
Hi George, can you please contact us at ([phone removed] or [email removed] so we can address this issue promptly.
My unit was stolen from. No cameras on floors and elevators. I used a lock purchased from the company that was accompanied by a pin and no prior direction of adding a cylinder. The last time I entered the unit everything was there between 3 …
We are truly sorry to hear about your experience and understand how distressing this situation must be. We take security concerns very seriously and are committed to reviewing our procedures to ensure the safety of our customers' belongings.
Two months in of renting my unit and they already want to double the price from $47 to $82 due to “high demand”. They give you the “good” rates just to get you in. Now I have to pay movers again to move all of my stuff out. SCAMMERS!!!
Thank you for sharing your experience. Your feedback is valuable, and we will use it to improve our communication and service.
The storage facility is kept relatively clean. There is however a noticeable problem with rodents walking thru the halls of the facility. Within 2 years, my storage rent had increased multiple times totaling $200; from $350 to $550 (NB: I …
We sincerely apologize for the experience you had. Providing excellent service is our top priority, and we regret that we did not meet expectations in this instance. Your feedback is greatly appreciated and will be carefully reviewed as we work to improve our service.
ITS SCAM FOOT IN THE DOOR PRICES..KEEP YOUR CONTRACT..YOUR PRICE WILL DOUBLE WITHIN 6 MONTHS THEY FORCE YOU TO TAKE THEIR INSURANCE ..SOMEONE SHOULD INVESTIGATE THESE PEOPLE.
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. Please reach out to us directly if we can assist you further.
No no no guys I was sadly mistaken. After consistently paying my bill on time they raised it by double so yes I was sadly mistaken. From $86 to $172 Unit is 5×10. …
Thank you for your positive feedback and for highlighting areas where we can improve. We're glad to hear you find our pricing fair and the facility clean and safe. We appreciate your suggestions regarding staff availability, bathroom access, carts, and waste disposal.
Within 2 months they doubled my rent without notice or explanation. Customer service never replied to my calls or emails. Bait and switch scam.
Hi RB, We understand your frustration and appreciate your feedback. We want to clarify that we did send notices regarding the rent adjustment to your email with us on file, both of which were opened. We strive to ensure transparency with all rate changes and provide advance notice.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 21%
- Worked hard and fast1 · 7%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Snapbox Self-Storage. A review can mention more than one thing.
In their own words
I had a great experience working with Shannon, a customer service representative at Snapbox. She was extremely helpful, patient, and polite throughout the entire process. She took the time to understand our issue, kept us informed, and made sure it was resolved. Thanks to her excellent customer service, we were very happy with the outcome. I sincerely appreciate all of her help.
Thank you so much for sharing this, Jennifer! We're thrilled to hear that Shannon provided you with such a wonderful experience — being helpful, patient, and thorough is exactly what we strive for. We'll be sure to pass along your kind … More
Nishanth was Very helpful and understanding fast and easy help. Really great customer service.
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our customer service. We strive to provide fast and helpful assistance, and it's wonderful to know we met your expectations.
Great storage facility — clean, well‑lit, and easy to navigate. The staff was excellent. I only met two team members, the young lady and Hermanito, and both were friendly and helpful. When I was moving out, I had a bit of confusion on my …
Thank you for sharing your positive experience with us! We're delighted to hear that you found our facility clean and easy to navigate, and that our team members provided excellent service. It's great to know that our Customer Service team was able to assist you efficiently.
It’s clean and welcoming. & the customer service was phenomenal. When I had an issue with getting on the elevator with my code the customer service rep I spoke with on the phone was very kind and helpful. I’m glad to store my items here.
Thank you for sharing your positive experience. We're delighted to hear that our team provided exceptional service and that you found our facility clean and welcoming. Your satisfaction is important to us, and we're pleased to be your choice for storage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff25
- helpful management18
- elevators8
- available staff3
- community support2
- friendly atmosphere2
- new unit2
- bright facility2
- easy instructions2
- easy transition2
What the company says about itself
Taken from Snapbox Self-Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Clean & Well-Lit Facility with 24/7 Video Monitoring Snapbox Mount Vernon i”Raw text captured from the page, including any surrounding navigation.