Store Safe - Self Storage
Self-storage facility in Camarillo, California
Google rating
4.4
Ratings counted
30
Are 1 or 2 star
16.7%Well above typical
The rating breakdown
5 of the 30 ratings in Google’s published star breakdown for Store Safe - Self Storage are one or two star.
Worked out from 30 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Camarillo
15.4 percentage points higher than the middle of the 9 listings in Camarillo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 76.7% | |
| 4 star | 2 | 6.7% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 3.3% | |
| 1 star | 4 | 13.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Store Safe - Self Storage at 16.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Store Safe - Self Storage, counted by matching the words they used.
- Crew conduct2 · 40%
Counted across the 5 one and two star reviews we have read for Store Safe - Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Store Safe Camarillo was good before they got rid of Mike. Mike was personable, remembered customer's names and loaned the box truck when needed (as long as you replaced the fuel). They attempted to replace Mike with some rude and indifferent robots. They proceeded to screw up their customers by changing their on-line payment system and they refuse to loan the box truck... "one per new move only".
I have been a Store Safe customer for years and have had 3 different storage units with them. As stated in other reviews, I too long for the days when Mike ran the office. He was personable, fair, easy to communicate with and reasonable. A couple of years ago, he vanished, and customer service since then has been haphazard at best, and terrible on occasion. I usually prepay 6 or 12 months in advance. A year ago December, I signed up for email notifications.
Un-professional, dishonest, unethical, disorganized, rude, unhelpful. That's my experience in talking with them on the phone after they sent me a bill for a monthly rental fee plus a late fee. The problem was I never even visited their …
While the storage part of the business is fine. The accounting is prone to identity theft. Never give them anything but cash. They misuse checking information and when notified of the error will not refund.
Overall the facility itself was dirty and poorly maintained, and management showed no interest in fixing any of it. Would not store here again!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 33%
- Worked hard and fast1 · 8%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Store Safe - Self Storage. A review can mention more than one thing.
In their own words
We just moved out of our house and needed "a lot" of storage space, but we weren't sure how much. Jerry and Steve have been incredibly helpful in answering our many questions, and making sure that we were NOT stressed about the move into the storage unit(s); they've really been extremely patient with me and have provided me a ton of information allowing me to make the most informed decisions.
I have to say this is the cleanest self storage facility I’ve ever seen , Inside and out. It looks brand new even though I’ve had my items stored there for years. I’ve never had any problems getting in or out and the staff is always very friendly and helpful to answer questions. I would definitely recommend Store Safe to anyone wanting a clean , Safe and friendly environment.
A well run professional facility with down home mom and pop personal care flavor. Brianna and Johnny are awesome. Good peeps, good storage. It's imperative that we maintain the human element in today's corporate structuring and these guys are doing there part. Bravo!
An update to my previous 5-star review for Store Safe Camarillo - We recently moved out of the state and of course moved out of our Store Safe Self Storage units in Camarillo. The reason for this second 5-star review is because we truly …
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff6
- rent4
- secure place3
- kind staff3
- cleanliness2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory