The Lock Up Self Storage
Self-storage facility in Hamden, Connecticut
Google rating
4.6
Ratings counted
90
Are 1 or 2 star
5.6%Around typical
The rating breakdown
5 of the 90 ratings in Google’s published star breakdown for The Lock Up Self Storage are one or two star.
Against other listings in Hamden
2.5 percentage points higher than the middle of the 4 listings in Hamden we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 70 | 77.8% | |
| 4 star | 9 | 10.0% | |
| 3 star | 6 | 6.7% | |
| 2 star | 1 | 1.1% | |
| 1 star | 4 | 4.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Lock Up Self Storage at 5.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 40%
- Careful with belongings1 · 5%
- Worked hard and fast1 · 5%
Counted across the 20 four and five star reviews we have read for The Lock Up Self Storage. A review can mention more than one thing.
In their own words
The facility and units are very clean, organized, and nice. It is highly secure and with their access procedure it is very safe. The temperature controlled facility is great to keep your stored things protected. They have all the equipment to help make your move easy (flat bed rollers and a moving truck to use for free). The best part is…The employees are super nice and friendly! Lisa, the manager is awesome, accommodating, and very helpful!! Caroline was too.
Thank you for your business and review.
I rented three units over the past year (moving up and down in size to accommodate what I needed to store) and can't say enough about how great it was to work with Lisa, the Hamden manager. She was helpful at all stages, including during my transitions and my protracted move out of state. She's good at sales and good at solving problems. The facility is clean and secure; I was confident in being there when the office was closed.
Thank you for your business and review.
I had an excellent experience at Lock Up Storage! Lisa was awesome—she was very informative and took the time to go over the pricing for multiple units, making sure I had all the information I needed to make the best decision. She even gave us a tour of the facility, which was clean, secure, and well-organized. Lisa’s professionalism and attention to detail really stood out, and I truly appreciated her patience and helpfulness. Highly recommend this location if you’re looking for great service and peace of mind!
Thank you for your business and review.
The Lock Up Self Storage staff are very customer oriented, friendly, professional, and accommodating. The facility itself is 5 star class, clean, temperature controlled, and above all top notch security. I am extremely happy that I have 3 units with them. I would recommend The Lock Up Storage to anyone looking for a safe place to store their valuables.
Thank you for your business and review.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly employees6
- front desk rep4
- fee3
- climate controlled3
- highly secure2
- carpeted units2
- safety of belongings2
- quick process2
- organized facility2
- clean storage2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews