CT Moving & Storage: Local, Residential, Commercial, Long Distance
Mover in Hartford, Connecticut
Its address is in Southington, Connecticut. It appears here because Google returns it for Hartford.
Google rating
4.9
Ratings counted
2,110
Are 1 or 2 star
1.8%Unusually few
The rating breakdown
37 of the 2,110 ratings in Google’s published star breakdown for CT Moving & Storage: Local, Residential, Commercial, Long Distance are one or two star.
Against other listings in Hartford
1.5 percentage points lower than the middle of the 19 listings in Hartford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 2,027 | 96.1% | |
| 4 star | 40 | 1.9% | |
| 3 star | 6 | 0.3% | |
| 2 star | 8 | 0.4% | |
| 1 star | 29 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is CT Moving & Storage: Local, Residential, Commercial, Long Distance at 1.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for CT Moving & Storage: Local, Residential, Commercial, Long Distance, counted by matching the words they used.
- Damage to belongings2 · 22%
- Items missing or never delivered1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for CT Moving & Storage: Local, Residential, Commercial, Long Distance. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
From the beginning I asked the movers to be honest and if anything happened they should please advise me because accidents do happen and I would rather know. After a slight damage to the back of my dresser, I addressed it and overlooked it because again accidents do happen…..the guys I thought were great and efficient and even tipped them a generous $200.
Very unhappy with this company the guys I spoke with were very rude and ignorant. Had no concern for anyone else. They didn't no care that they were blocking the entire parking and driving path on a one way area of a storage facility so no …
Thank you for taking the time to leave a review. However, after thoroughly checking our records, we have no record of any interaction or service matching this situation. This review does not reflect any experience with our company.
My move wasn't complete. Some boxes are missing, and they're not helping me find them or telling me what to do. They just said they all left, but I didn't receive them.
We believe there may be a misunderstanding, as we have no record of providing moving services for you or handling your move. Based on the details provided, this review appears to have been intended for a different moving company. … More
BE SURE TO THOROUGHLY WALK THROUGH AND INSPECT ITEMS AS WELL AS HOME I would like to start out by thanking the 3 gentlemen again for helping us move. They were truly professional, kind, and efficient! For the company itself, I have no stars to award… My wife and I hired this company recently, based on pricing and their good reviews. The move itself was relatively pain-free, and the movers who worked with us were efficient, knowledgeable, and friendly.
Thank you for taking the time to share your feedback, and we truly appreciate the kind words regarding our moving crew. We are glad to hear that the team was professional, efficient, and helpful throughout your move. … More
Despicable. Arriving late, language barrier, moving items into the truck slow as molasses, unexpectedly being charged for 1 hour of travel??? (it was a 20 minute drive) even though I was well within the required 4 hour minimum (which should …
Dear Regan C, We're sincerely sorry to hear about your disappointing experience. We take allegations of missing items very seriously. Our management team strives to communicate respectfully and professionally to all clients, and we deeply regret any misunderstanding.
I had a terrible experience with this moving company. The quoted price was much lower than what I was ultimately charged. They claimed packing was included but later added $4 per roll of tape without informing me. The drive from my old home …
Dear Ji Ho, We're sincerely sorry to hear about your negative experience. At CT Moving and Storage, we prioritize clear communication and transparency throughout the moving process. We'd like to resolve any misunderstandings that have occurred and work with you on this.
Disappointing to see a company that takes advantage of a single female. Having my daughter make an apartment move without my help proved to be a very bad decision. This dishonest company showed up at 8:30am but sat in the parking lot …
Thank you for sharing your concerns. We take all feedback seriously and strive to maintain transparency and honesty in our services. We are an upfront and honest company, and we ensure that all charges and our billing process are clearly communicated.
Worst movers ever!!! 2out of 3 did NOT speak English. Work order incomplete. I requested boxes and help to pack and move due to my injuries as a senior. They dumped contents of all furniture in middle of the room including sharp knives …
We strongly disagree with this review, as it is untrue and constitutes a complete defamation of character. Our team is nothing less than professional and conducted themselves appropriately throughout the move This service was scheduled as a move-only, with no packing services or boxes requested or…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 53%
- Worked hard and fast4 · 27%
- Turned up when they said3 · 20%
- Careful with belongings3 · 20%
- Price matched the quote1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for CT Moving & Storage: Local, Residential, Commercial, Long Distance. A review can mention more than one thing.
In their own words
Absolutely fantastic for my move from CT to Philly! Movers were prompt, polite, efficient and careful with my items. Highly recommend!
Hi Sierra, thank you for your positive feedback! We're thrilled to hear about your seamless move from CT to Philly. Your recommendation means a lot to us at CT Moving and Storage.
The CT Moving team that handled our recent move could not have done a better job. Matt and his team were neat, friendly, respectful and could not have been more accommodating to our requests. They worked constantly and in harmony. I Don’t think we will be moving again soon but would recommend Ct. Moving to anyone looking for a professional job at a fair price. Vern Adamski
Dear Vern, Thank you for your kind words and for taking the time to share your experience … More
CT Moving was nothing short of perfect the communication the care and the professionalism was 10/10 the crew that came out Mateus and his coworkers listened to every question and concern I had and went above and beyond to make sure our move was smooth and everything was in its place.
Dear Christina, thank you for your 5-star review and your kind words! Mateus and the entire crew at CT Moving and Storage were delighted to help you with your move. We pride ourselves on thorough communication and professionalism, so we're glad that came through for you.
Gustavo and his teammate did an amazing job on our move! Our apartment building is not the easiest to navigate especially with larger items like a king size bed and a sectional couch, but they got everything through and onto the truck and to our new home in great time and no issue. They also transported both of our 65 inch TVs with the moving blankets and everything came to the new location safely! Highly recommend CT moving.
Hello Creative Aspect, we're thrilled to hear that Gustavo and his teammate exceeded your expectations! We're glad that your move was a smooth and efficient process. Thank you for recommending CT Moving and Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- moving and storage385
- polite staff222
- efficient staff102
- careful with furniture69
- smooth move66
- fair pricing56
- moving crew41
- quick movers31
- piano moving22
- local move17
What the company says about itself
Taken from CT Moving & Storage: Local, Residential, Commercial, Long Distance’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…across Connecticut. Our team has over 50 years of experience in the moving industry an”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…final delivery address. Are you fully licensed and certified? Yes! CT Moving and Stora”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…for local moves. Professional movers, fully insured, with a damage-free guarantee. Orange t”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…a Quote Your Trusted Connecticut Movers Since 1970 Comprehensive, Door-to-Door Services Fr”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…and Storage. Our moving company is family-owned and operated and proudly serves commerc”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…in CT You Can Count On We are available 24/7 via email or telephone. Get a Quote Our”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Orange telephone handset icon. Call For Free Quote (860) 628-6373 - OR - Get a Quote Your”Raw text captured from the page, including any surrounding navigation.