The Lock Up Self Storage
Self-storage facility in Lehigh Acres, Florida
Google rating
4.8
Ratings counted
265
Are 1 or 2 star
2.6%Around typical
The rating breakdown
7 of the 265 ratings in Google’s published star breakdown for The Lock Up Self Storage are one or two star.
Against other listings in Lehigh Acres
2.3 percentage points higher than the middle of the 10 listings in Lehigh Acres we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 247 | 93.2% | |
| 4 star | 8 | 3.0% | |
| 3 star | 3 | 1.1% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 2.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Lock Up Self Storage at 2.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Lock Up Self Storage, counted by matching the words they used.
- Damage to belongings1 · 20%
Counted across the 5 one and two star reviews we have read for The Lock Up Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Jacked the rates up almost $90 without notice. Last time I went into my storage everything was wet, a lot of my things are ruined. And the thing I was looking for was gone from my storage locker.
Hi Linnie, we sincerely apologize for the negative experience you had. Please contact our management team directly at [phone removed] or [email removed] to address your concern.
My monthly bill went from paying 99$ From July-November then it went to 125$ in December and now In January they want me to pay 189$. I’ve never had a late payment or anything. It’s absolutely ridiculous. I do not recommend this place. They will rip you off!
In order to save $120, a 65+ yr old woman had to move her entire storage unit to a different one a few doors down. THE SAME EXACT TYPE/SIZE/EVERYTHING, instead of just dropping the fee on the current unit. What shameful business practice the owners have.
Nothing like the previous administration, who were friendly. The new administration's staff is very arrogant and unethical. I don't recommend them.
They will raise the price constantly and considerably. Raised my price 3 times and the second time was 2 days after hurricane Ian. Disgusting!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 41%
- Price matched the quote1 · 6%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for The Lock Up Self Storage. A review can mention more than one thing.
In their own words
I cannot say enough great things about Nancy . From the moment I walked in, she greeted me with a warm smile and made the entire process smooth and stress-free. She is incredibly knowledgeable, answering all my questions with patience and expertise. It’s clear that she genuinely cares about customers and takes pride in her work. Her professionalism is unmatched—efficient, courteous, and always willing to go the extra mile to ensure I had the perfect storage solution.
Thank you for your business and review.
Various size of units. Good pricing. Keeps my fragile items in temperature appropriate environment. Ease with elevators & entry system.
Thank you for your business and review.
I want to say I had a great experience going to the lock up self Storage. I called the call center and talk to a gentleman named Ritz and he had given me information prices. Which was a great deal. I went in to look at two different sizes and there was a lady named Nancy Fowler she was the friendliest person I have met in the past year here in Florida.
Thanks so much for the review — we're glad to have you as a customer.
I was in a time crunch for a storage unit and needed to move some belongings into the unit asap. Nancy was the associate that I worked with and she was an absolute dream and pleasure to work with. She was so very nice and knowledgeable and answered every question I had, and went above and beyond to make sure I was a happy satisfied customer. And that wasn't even her normal unit that she works at she was just filling in. She most definitely needs a raise or bonus for her hard work.... SHE IS A KEEPER!
Thank you for your business and review.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection28
- climate control8
- clean environment6
- clean space3
- elevators3
- clean storage2
- moving experience2
- new facility2
- fast rental process2
- bilingual staff2