U-Haul Moving & Storage of Golden Mile
Self-storage facility in Sarnia, Ontario
Google rating
3.9
Ratings counted
41
Are 1 or 2 star
17.1%Well above typical
The rating breakdown
7 of the 41 ratings in Google’s published star breakdown for U-Haul Moving & Storage of Golden Mile are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Sarnia
13.7 percentage points higher than the middle of the 15 listings in Sarnia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 18 | 43.9% | |
| 4 star | 13 | 31.7% | |
| 3 star | 3 | 7.3% | |
| 2 star | 3 | 7.3% | |
| 1 star | 4 | 9.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Haul Moving & Storage of Golden Mile at 17.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Haul Moving & Storage of Golden Mile, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for U-Haul Moving & Storage of Golden Mile. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would give 0 stars here if I could. Found out on 02/15 that there had been a fire on 02/13 at this facility where I have rented a storage unit for a number of years. The individual who phoned me started to tell me I could come in that afternoon when an insurance adjuster would be there to review the situation, then abruptly changed the story to indicate that "actually nobody can go in today" and someone else would have to call me back to make arrangements for me to come and review the situation.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings1 · 9%
- Price matched the quote1 · 9%
Counted across the 11 four and five star reviews we have read for U-Haul Moving & Storage of Golden Mile. A review can mention more than one thing.
In their own words
Make sure you call as the website is inaccurate. Units rented/reserved online are not always available when you show up to store your items. Free lock advertised is a strait up lie; have another $14 ready for the disc lock you have to purchase from them. Rates are reasonable though, some of the lowest in town. Units are clean. Overall good value.
Been using U-Haul for 40 years. Always great service, they have gone out of their way on many occasions (yes I move a lot) to accommodate my needs. I’ve also done several long distance moves, and they have never failed me yet! Sometimes it’s taken several days for them to find solutions for an emergency situations, but they never stopped calling me or gave up. They always come through! They are the best!
Thank you for choosing U-Haul. We truly appreciate your feedback about our location. We are always here to help. Please contact us if there's anything we can do to improve your experience.
Dependable, consistent service. I would have given 5 stars if U-Haul would fix the doors on the outside units. For the price of the unit I shouldn't have to have 2 people just to slide the door open. A little lubrication on the track would be wonderful! My requests for this have not been answered.
This place isn't bad. Cheap clean and awesome employees. Check this place out if you need storage.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanliness7
- staff3
- truck3
- rented2
What the company says about itself
Taken from U-Haul Moving & Storage of Golden Mile’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Photos Pay Your Storage Bill What is 24/7? It's the way we allow you to pick up y”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- canpages.cadirectory
- mapquest.comdirectory
- yellowpages.cadirectory
- chamberofcommerce.comdirectory