U-Pack
Google rating
3.7
Ratings counted
6
Are 1 or 2 star
Not enough ratings
We hold limited information on this company. We have read 4 reviews for it, so anything below about what reviewers say rests on very little text. That is missing information rather than a clean record, and it is not a judgement about the business either way.
The rating breakdown
Google shows 6 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 3 | 50.0% | |
| 4 star | 0 | 0% | |
| 3 star | 2 | 33.3% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 16.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Damage to belongings1 · 100%
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company is currently ruining my life. I paid them over $20k to move four trailers 1300 miles and despite having a trip from hell battling winter storms and losing two vehicles along the way (one broke down the other stolen) I arrived and emptied three trailers alone in freezing conditions and now am having the final trailer being withheld with U-pack demanding an additional $3k storage fee on top of the $3k storage fee I already paid as part of the $20k.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch1 · 50%
- Professional and courteous1 · 50%
Counted across the 2 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
I used Upack for my Travel from California to Missouri and I must admit I was skeptical how things would work. We got the trailer dropped of around the time frame given. The driver gave us great instructions and direction on how to use the ramp and how to place the wall on the space used. We packed everything within one day and called for pick up that same day. Once the trailer was picked up you had some options of payment. I decided to just pay in full and received a tracking link for our items.
Thank you for trusting us with your move to Missouri, aly! We're glad we were a great it for your needs and that you experienced great communication from our team. Wishing you all the best as you settle into your new home!
Great customer service from U-Pack and ABS (used 13 linear feet of 28' trailer). Dispatch at starting and ending locations were knowledgeable and personable. Were flexible with timing of trailer delivery and pick up. I'd use them again.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer2
- trip2
- pay2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…been moving people across the country since 1997. With our experience and nationwide net”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- yelp.comreviews
- bbb.orgreviews
- facebook.comsocial
- manta.comdirectory
- superpages.comdirectory