U-Stor-It Self Storage - West Covina
Self-storage facility in West Covina, California
Google rating
4.9
Ratings counted
591
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
11 of the 591 ratings in Google’s published star breakdown for U-Stor-It Self Storage - West Covina are one or two star.
Against other listings in West Covina
About the same as the middle of the 9 listings in West Covina we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 559 | 94.6% | |
| 4 star | 13 | 2.2% | |
| 3 star | 8 | 1.4% | |
| 2 star | 0 | 0% | |
| 1 star | 11 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Stor-It Self Storage - West Covina at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 40%
- Professional and courteous2 · 40%
- Kept in touch1 · 20%
Counted across the 5 four and five star reviews we have read for U-Stor-It Self Storage - West Covina. A review can mention more than one thing.
In their own words
He’s been really helpful and approachable the whole time. Easy to communicate with and always handles things quickly. I appreciate how smoothly everything is managed here. U-Storage was really nice and very approachable. Super helpful and easy to talk to
Hey Erika, we’re thrilled to hear that you had a great experience with our staff and that we could accommodate your needs. Providing excellent service is our top priority, and it’s great to know we met your expectations. If you need anything else with your storage, don’t hesitate to reach out.
It was our first time in this renting unit and we were pleasantly surprised! Great customer service & clean environment! Marco was able to answer any questions we had and gave us options that helped us suit our needs. & Brenda was super friendly.
Hi Zoe ! Thank you for taking the time to share your feedback with us! We’re so happy to hear that your experience was a positive one. Your satisfaction means a lot to us, and we truly appreciate your kind words.
U-Stor-it is so convenient and accessible. I was able to go online, pick out my unit and pay for it. The first month discount is a huge bonus. Shortly after, received a call from Marco introducing himself and advising me of the next steps. Super helpful and he made the registration process so simple and efficient.
Hi Duc! Thanks so much for sharing your feedback with us! We're glad to know we could meet your storage needs. If there’s anything more we can do to make your experience even better, feel free to reach out at ([phone removed]. We’re always happy to assist!
Tyler is very professional, clear, and up-front about the move-in process - and also kind and helpful. He showed me unit options, answered all questions, and was the reason I chose this facility. You can pull your car up almost all the way …
Thank you, Gw, for your kind words! We're excited to know you had a great experience with our team and are happy with our storage services. We truly appreciate your trust in U-Stor-It Self Storage !
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit selection21
- information provided17
- welcoming atmosphere11
- secure facility9
- affordability5
- last minute rental2
- clean truck2
- clean storage units2
- easy moving process2
- elevator access2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- showmelocal.comdirectory
- birdeye.comreviews
- chamberofcommerce.comdirectory
- yellowpages.comdirectory