U-STOR Self Storage Kokomo, IN
Self-storage facility in Kokomo, Indiana
Google rating
4.6
Ratings counted
130
Are 1 or 2 star
4.6%Around typical
The rating breakdown
6 of the 130 ratings in Google’s published star breakdown for U-STOR Self Storage Kokomo, IN are one or two star.
Against other listings in Kokomo
1.3 percentage points higher than the middle of the 11 listings in Kokomo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 107 | 82.3% | |
| 4 star | 11 | 8.5% | |
| 3 star | 6 | 4.6% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 4.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-STOR Self Storage Kokomo, IN at 4.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-STOR Self Storage Kokomo, IN, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for U-STOR Self Storage Kokomo, IN. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hate this place. They lock you out of your storage unit even when you pay your payment. People are rude when you do ask them about it. To bad there isn't a 0 stars button.
Can't get a deposit, after performing services requested for by policy of auction, charge tax on deposit and hold deposit for unsaid amount of time
Thank you for providing your feedback and letting us know about this issue, D. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on ([phone removed] and we'd be happy to help you out. U-Stor Lincoln
Can't get a deposit, after performing services requested for by policy of auction, charge tax on deposit and hold deposit for unsaid amount of time
Thank you for providing your feedback and letting us know about this issue, Kyle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (765) … More
Can't get a deposit of unit cleaned out, can't refund day of service. Takes deposit by card on auction charges tax... on a deposit. Buyer beware
Thank you for providing your feedback and letting us know about this issue, Kyle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on ([phone removed] and we'd be happy to help you out. U-Stor Lincoln
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Price matched the quote2 · 13%
- Professional and courteous2 · 13%
Counted across the 15 four and five star reviews we have read for U-STOR Self Storage Kokomo, IN. A review can mention more than one thing.
In their own words
I’ve been renting here since February as I am moving from South Carolina and U Stor has helped make the experience smooth. The staff is professional and knowledgeable and the storage facility is clean and secure with 24hr access.
Carl, thank you for renting with us since February and for sharing your experience during your move from South Carolina. We’re glad our professional, knowledgeable team helped make things smooth and that you’ve found the facility clean, secure, and convenient with 24-hour access.
Great place to store your things. Good price, secured and can be accessed 24/7. Can't ask for more.
Thank you so much for the star rating, Jeff. We really appreciate you taking the time out to share your experience with us. … More
U-STOR Self Storage in Kokomo is a Clean, Affordable and Safe place to store your property. It's open 24hrs so ANYTIME you need to access your unit you can. There is a Locked Gate that you'll be givin your own Code to get into the premises where the Units are located...I defiantly recommend these storage units to anybody!!
Thanks, Kel! We really appreciate you pointing out how clean, affordable, and secure our facility is, and we’re glad the 24-hour access and gated entry with your own code make it easy to get to your unit anytime. Thank you for recommending U-STOR Self Storage Kokomo to others.
Great place to store your non use stuff nice clean facilities and security is great .would recommend this place to all my family and friends and who ever needs a storage unit .units are very clean and have mice and rat bait in each unit .best place in Kokomo for price and security
Thank you so much for your kind words, Anthony. We really appreciate you taking the time out to share your experience with us. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- safety9
- cleanliness5
- polite staff5
- secure storage4
- deposit3
- auction3
- helpful manager3
- payment3
- convenient storage2
- welcoming atmosphere2
What the company says about itself
Taken from U-STOR Self Storage Kokomo, IN’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…elevators), modern security features, 24/7 access to all self storage units, Wide”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory