Valli Storage
Self-storage facility in Logan, Utah
Google rating
3.7
Ratings counted
34
Are 1 or 2 star
29.4%Well above typical
The rating breakdown
10 of the 34 ratings in Google’s published star breakdown for Valli Storage are one or two star.
Worked out from 34 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Logan
27.7 percentage points higher than the middle of the 15 listings in Logan we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 47.1% | |
| 4 star | 6 | 17.6% | |
| 3 star | 2 | 5.9% | |
| 2 star | 5 | 14.7% | |
| 1 star | 5 | 14.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Valli Storage at 29.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Valli Storage, counted by matching the words they used.
- Damage to belongings1 · 17%
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for Valli Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
worst place you can ever go to. put my stuffs during summer and my storage unit was broken into and got stolen most of my stuffs. the owner didn't care and according to the owner everything was my fault. they don't pick up the phone or answer the email unless they need another payment.
It was easy to get and put my stuff in, I bought a padlock with key and my stuff is safe there. But the communication sucks and if you're trying to make sure you're squared away and want to give notice so you can get your stuff out, they will only ignore you. I have tried leaving a message on fb, a note in the payment box, and calling them. They don't call back, text, message back or anything. I really wanted to make sure we were on the same page and give notice so I could get my stuff out of there.
They always take your deposit. Had myself and other friends try their small unit ($40-overpriced) and had the same experience. leave proper notice and never get your deposit in the mail. The contract says they’ll mail it out within X-days but it never does.
Hardest people to contact had issues and couldn't contact them about getting my stuff obviously greedy and just want to keep and sell your stuff rather than deal with customers
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 23%
- Kept in touch2 · 15%
- Price matched the quote1 · 8%
Counted across the 13 four and five star reviews we have read for Valli Storage. A review can mention more than one thing.
In their own words
Close, convenient and courteous!!! I'm betting Valli storage in Logan has your storage needs covered, too. I've been renting here (even upgraded unit size, at one point) since moving to the valley over a year ago, and it's been a pleasure. Susan is easy to reach and great to work with - no hassles. Getting in was simple and easy; upgrading too, payment process, etc. and it's been very accommodating for all my rental needs ever since. Give her a call today.
Great experience storing my things at Valli Storage for the past month. The owner, Susan was readily available for initial rental and check out, friendly and accommodating to what I was needing. Very convenient just being able to show up, give her a call and rent a unit. Great price, too.
This place was perfect. It's so simple to rent a unit you don't even need to speak with a person. The monthly rent is affordable and I felt my belongings were safe and secure. The owner was really kind and understanding. This would be my number 1 recommend for anyone who has storage needs in the valley.
Valli Storage is a great storage facility run by the best people! Needed to store a car close to Logan, and their location is actually in downtown Logan, and not out in the County somewhere. Susan and Keith are highly professional, and easy to work with. Can't recommend them any more highly!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit6
- ease of use3
- friendly manager3
- convenient3
- availability2
- friendly owner2
- rental process2
- secure2
- kind owner2
- location2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews