Vanguard Moving Services Group
Moving and storage service in Danbury, Connecticut
Its address is in Brookfield, Connecticut. It appears here because Google returns it for Danbury.
Google rating
3.9
Ratings counted
28
Are 1 or 2 star
25.0%Well above typical
The rating breakdown
7 of the 28 ratings in Google’s published star breakdown for Vanguard Moving Services Group are one or two star.
Worked out from 28 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Danbury
21.4 percentage points higher than the middle of the 14 listings in Danbury we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 67.9% | |
| 4 star | 1 | 3.6% | |
| 3 star | 1 | 3.6% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 25.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Vanguard Moving Services Group at 25.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Vanguard Moving Services Group, counted by matching the words they used.
- Damage to belongings1 · 14%
- Items missing or never delivered1 · 14%
- Late, delayed or a no-show1 · 14%
Counted across the 7 one and two star reviews we have read for Vanguard Moving Services Group. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The owner Mr. M was very responsive prior to my move. Afterwards, he went dead and didn't respond to any of emails like he used to and even followed up with a call. Also a couple of my items were broken and missing. and just wanted a simple follow up.
We do not have a Mr. M working for us. If you could be more specific about your concerns, I would appreciate it. I will do what I can to address them.
Dave was great when he came out to quote us but everything went downhill after that. Movers ended up coming 4 hours late. None of the wrapping services for our furniture and mattress were done. New mattress still smells of their old moving …
I've moved a few times, but the company I've always used couldn't accommodate the date I needed. I interviewed a few and chose Vanguard. Well, it was the worst experience I've ever had. The worst part was the truck flipping over on Rt9 after being packed and on the way to the new place. Other than that, the movers didn't speak English (I was told that 1 of the guy had just come from Ecuador 3 days prior). I had printed out labels n taped to each box as to which room or attic or storage that each box should go.
Don’t use for moves out of state. They are friendly when they book the business and doing the packing. However, what they don’t tell you is that the actual transport and delivery is not done by them. They went complete radio silence once our goods were picked up and we have had huge problems on getting the delivery. They completely abandoned us!! I wouldn’t have booked them if I knew they only cared about the pickup but not the transport or delivery.
Have never seen so much unprofessionalism in a company. To treat an employee of over 10 years is atrocious and i know the business wont stay afloat without his brawn and brain. I wouldn't recommend anyone to use Vangard out of Shelton in Ct. Mike and Dave will lie to get your business and you wont hear from them again.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
- Worked hard and fast3 · 25%
- Kept in touch2 · 17%
- Turned up when they said1 · 8%
- Careful with belongings1 · 8%
Counted across the 12 four and five star reviews we have read for Vanguard Moving Services Group. A review can mention more than one thing.
In their own words
The best moving company I’ve ever used! After 15 years living overseas and moving many times with different companies, I can honestly say Vanguard Moving Services Group has been the most efficient, reliable, and affordable of all. Mike was incredible — he handled all the logistics and paperwork with my co-op so fast that everything was approved and ready to go in just one day. His professionalism and communication made the process completely stress-free. Roberto and his crew were also outstanding.
Vanguard Moving Services Group was absolutely top-notch! They helped us move from one state to another and took incredible care of all our belongings — from TVs and electronics to computers and furniture. Everything was carefully wrapped …
Love this company! They were all professional and friendly. Showed up on time and finished before the estimated quote. There were no issues they treated each piece of furniture with care.
Thank you for your kind words. They mean a lot to us. We strive to please our customers.
I was apprehensive about moving my belongings into a storage unit & desperately needed help. I found Vanguard & my prayers were answered. They not only helped me on the phone but then a free estimate & walked me through the entire process. I have 45+ years of misc junk & stuff that was everywhere. They weeded out what to keep, pack & store. Guiding me with sensibility & knowledge. They spent the whole time helping me when I was losing my mind.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- furniture care5
- job3
- smooth move2
- estimate2
- room2
- boxes2
- responsiveness2
- friendly staff2
- friendly crew2
What the company says about itself
Taken from Vanguard Moving Services Group’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…to provide all our customers with a free estimate, either over the phone or in person for”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“. Choose Vanguard Moving Services Group Licensed (CT License HG-1770) and insured, our p”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“Moving Services Group Licensed (CT License HG-1770) and insured, our professional team is”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Group Licensed (CT License HG-1770) and insured, our professional team is composed of s”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory