Wiltfong Moving & Storage
Mover in South Bend, Indiana
Its address is in Mishawaka, Indiana. It appears here because Google returns it for South Bend.
Google rating
4.6
Ratings counted
25
Are 1 or 2 star
12.0%Above typical
The rating breakdown
3 of the 25 ratings in Google’s published star breakdown for Wiltfong Moving & Storage are one or two star.
Worked out from 25 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in South Bend
6.1 percentage points higher than the middle of the 15 listings in South Bend we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 22 | 88.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 4.0% | |
| 1 star | 2 | 8.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Wiltfong Moving & Storage at 12.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wiltfong Moving & Storage, counted by matching the words they used.
- Price rose after the quote1 · 33%
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for Wiltfong Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
First off, I would like to say that the point person was unfailingly polite and responsive throughout the process of my move. Here were the problems I ran into. For an estimate for an interstate I thought it seemed thorough enough, with escalations depending on load weight and how many containers were used. It turned out, the estimate did not include anything to do with the LOCAL part of the move, so my move actually cost a couple of thousand dollars more than the estimate.
Thank you for sharing your detailed feedback. We regret to hear about the challenges you faced during your move, particularly with the unexpected costs and handling of your belongings. Your experience is important to us, and we are … More
I was moved from storage to storage long distance. Many of my items were damaged, or fully destroyed in some cases, in that move. I was paid out for the surface, seeable damages. Now, some time later as I take things out of that storage unit, I realized almost all my large pieces have been chipped, scratched, bent, gouged and simply handled poorly and with little regard.
Thanks for providing valuable feedback on your recent move. We'd like an opportunity to address your concerns; however, we're unable to identify you from the information provided in your review. We hope you'll reach out to United Customer Care at [phone removed] for assistance.
Since this is the only company that I can right a review for that is associated with United, I will put it here. I put in a quote request for an upcoming move. Within an hour I was called 9 times, texted twice about my move. Instead of just …
Although we didn’t win your trust and business, we do appreciate your feedback and hope that the movers you select do a great job for you as you move into your new home.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 45%
- Careful with belongings3 · 27%
- Worked hard and fast3 · 27%
- Turned up when they said2 · 18%
- Kept in touch2 · 18%
Counted across the 11 four and five star reviews we have read for Wiltfong Moving & Storage. A review can mention more than one thing.
In their own words
We recently used Wiltfong for packing services and an interstate move. Ryan was incredibly responsive and professional, answering any questions I had during the process. Their pricing beat two other estimates we got by at least $1k, but the quality of service didn’t suffer for it. The packing crew was professional and careful with our belongings. The truck arrived on time as promised and The moving crews on both ends were efficient and polite.
Thank you so much for taking the time to share your positive experience, Joey. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. Your kind words … More
I've moved so much over the years with my former husband whose job had us relocating out of state every 18 months or so, plus several moves of my own, so I've dealt with many moving companies and feel like a "veteran". Wiltfong movers knocked it out of the park! They hustled, even with the horrible humidity, high temps, my apt being located on the second floor; they were professional in every way, were pleasant to converse with small talk, and came in just under 6 hours, which was my budget, but I truly didn't…
We really appreciate your feedback, Heidi. We're glad to hear the crew took good care of you. We're always happy to hear how we've improved the moving experience for our customers. If we can ever help you again, please don't hesitate to contact us.
We have moved 10 times and across 4 states. When I say this was THE BEST move we have ever had I don’t say that lightly. From the meeting with Ryan for the estimate to the fantastic driver Tim and the loading crew in Mishawaka, I could not be more happy with their incredible service. I will add a special thank you to Tim the driver and moving logistics/packing. He took extra care of our furniture and when we arrived at our new home he pulled the dog beds off first for my fur babies without us even asking.
We're thrilled to hear that your moving experience with us was the best one yet! It's wonderful to know that Ryan and Tim, provided you with exceptional service. We're glad that even your fur babies were taken care of. Thank you for your kind words and recommendation!
Wiltfong Moving & Storage moved us from Osceola IN to St John IN early April 2024. We couldn’t be happier with the service that they provided! They gave us an estimate that was very close to the actual cost. The moving team was amazing! Not only were they very courteous, but they took extremely great care of our belongings and took efforts to protect wood floors and carpets. This is a great business to work with!
We're delighted you had a great move experience. Thank you for sharing! It's always our goal to provide exceptional service, and your kind words of appreciation will be shared with the team. Best wishes for a smooth and happy transition as you settle into your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job4
- estimate process3
- boxes2
- floor2
- pricing2
- packing crew2
- helpful movers2
- fair pricing2
- cost2
- truck2
What the company says about itself
Taken from Wiltfong Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…ervices Storage Please Contact Me For A Free Estimate: Yes No Moving To: Moving From: Number”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- birdeye.comreviews