Yakima Valley Storage
Self-storage facility in Yakima, Washington
Google rating
4.5
Ratings counted
164
Are 1 or 2 star
8.5%Above typical
The rating breakdown
14 of the 164 ratings in Google’s published star breakdown for Yakima Valley Storage are one or two star.
Against other listings in Yakima
3.3 percentage points higher than the middle of the 16 listings in Yakima we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 130 | 79.3% | |
| 4 star | 16 | 9.8% | |
| 3 star | 4 | 2.4% | |
| 2 star | 2 | 1.2% | |
| 1 star | 12 | 7.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Yakima Valley Storage at 8.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Yakima Valley Storage, counted by matching the words they used.
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Yakima Valley Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is the most highest priced storage facility in Yakima well over the average price of a storage unit I've rented a unit for over a year and only four times have I ever been within 15 minutes after 10:00 so they decide without saying anything to me that there's going to punish me and then dictate when I can go into my storage unit so they take away my access hours and only allow me during office hours When I was not allowed in during access hours what surprised to me so I get a response back and I get a rude…
Hi, Moss'quadmods. At Yakima Valley Storage, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at ([phone removed]!
AI ran gates standing open my lock was cut off not sore how much is gone yet!! Bunch of red stickers saying a bunch of units were broke into! Can’t get customer services CE they are in the Philippines and no one insight not a living soul!
Hello Pine Needles, We're sorry to hear about your experience and understand how concerning this … More
I have had a unit at this facility for a few years now and when I first got my unit I would have given it 6 stars, although with the new management I am not only disappointed in the way they operate but completely disgusted with their "customer service"! The office is never open anymore and when you call they never answer the phone. I literally watched a family move in up stairs but nobody seems to ever work around here anymore.
We are truly sorry to hear about your dissatisfaction with our service, Elysia. We value your feedback and will work to improve the communication and customer service situation immediately. Your concerns have been noted, and we are … More
Application was a breeze.....Except what they do not disclose is there is a turnaround of at least 24 hours fornyou to have access to your unit becasue they have to unlock it. Secondly, they DO NOT have anybody onsite but 1 to 2 hours monday-friday. This site, according to them, is "remotely managed" so nobody is there to actually keep your stuff safe. Now, we haven't even had the chance to move anything in there. We couldn't get in it becasue it was locked. Then, our code to the gate did not work.
We appreciate you taking the time to share your thoughts, Sergio. Your experience is concerning to us, and we sincerely apologize for the inconvenience you faced. Ensuring a smooth and hassle-free storage experience is important to us, and … More
I like that they want there payment on the 1st an but when the customer request to get a lock removed from your storage they tell u anywhere from 24/48 hr but 4 days later still nothing definitely moving my stuff out I pay 298 a month for this customer service sucks
I am sorry to hear about your poor experience, Manuel. Providing excellent customer service is a top priority for us, and we sincerely apologize for any inconvenience or frustration you have faced. We will look into this matter immediately … More
Horrible horrible place, horrible service. They never call you back to get let into the place or even to rent a unit, they just take your money and not even give access to your unit. This place sucks and this entire business is just one big …
Thank you for your feedback. We take concerns like this very seriously and have completed an investigation, but we have not been able to locate an account or any recent interaction matching the name provided in this review.
Worst experience ever. Reserved a unit on 1/6/26 for a confirmation move in on 1/9/26. Went to the unit and had a lock on it. Called and they had me walk around to find another one. Couldn’t locate another one do they said they would call …
Thank you for sharing your experience, Travis. We're sorry for the frustration and inconveniences you encountered. This is definitely not the level or standard of service we aim to provide.
Absolutely atrocious customer service. Closed out my unit and got ahold of the new management about cancelling everything. No one works on site. We took pictures and videos of our empty unit to confirm it was empty. Sent everything to …
We are very sorry to hear about the concerning experience you had with our facility. Our team will address this issue promptly to ensure all concerns are resolved and the billing discrepancy corrected.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 18%
- Professional and courteous1 · 6%
Counted across the 17 four and five star reviews we have read for Yakima Valley Storage. A review can mention more than one thing.
In their own words
It was quick and easy which i really needed at the time i really appreciate how they made every thing pretty much stress free thank you and Janine who worked with me over the phone was a great help and was able to work with me and my situation. Theis company is great and I would recommend them to anyone.
Thank you so much for the kind words, Dianna! We are thrilled to hear that Janine was able to assist you and that the process was easy and stress-free. We're here if you need us!
Janine was very helpful when I called with an issue I thought I had with my account. She was very clear and polite and very patient with my panic.
Thank you for the 5-star review, Aly! We sincerely appreciate your recognition for Janine. We’re here to serve you anytime.
With management change our autopay didn't get transferred over with our information and want to thank Annie for taken care of everything and making it easy to get all paperwork updated thank you again Annie for all your help
Hi Melissa, thank you so much for your wonderful review! We're thrilled to hear that Annie was able to assist you in updating your paperwork smoothly. If you need any further assistance, don't hesitate to reach out. Thanks again for choosing us!
I have been renting here for a couple of years. Not happy with what seems to be yearly price increases, but grounds are clean and it is a good storage unit with secured gate. Able to make payments online.
Thank you for your feedback, S G! We're glad to hear you appreciate our clean grounds and secure storage units at Yakima Valley Storage. We understand your concerns about price increases, and we constantly strive to provide value while maintaining quality services.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting a unit13
- quick response4
- affordable4
- online booking3
- storage unit rental3
- security cameras3
- payment process2
- online paperwork2
- access hours2
- scam2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- mapquest.comdirectory