A Affordable Moving and Storage, Inc.
Mover at listing 6 in Jackson, Tennessee
Google rating
4.4
Ratings counted
185
Are 1 or 2 star
14.6%Above typical
Google carries other listings under this name in Jackson. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing (1), the other listing (2), the other listing (3), the other listing (4), the other listing (5).
The rating breakdown
27 of the 185 ratings in Google’s published star breakdown for A Affordable Moving and Storage, Inc. are one or two star.
Against other listings in Jackson
10.8 percentage points higher than the middle of the 14 listings in Jackson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 155 | 83.8% | |
| 4 star | 1 | 0.5% | |
| 3 star | 2 | 1.1% | |
| 2 star | 4 | 2.2% | |
| 1 star | 23 | 12.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A Affordable Moving and Storage, Inc. at 14.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A Affordable Moving and Storage, Inc., counted by matching the words they used.
- Damage to belongings7 · 64%
- Items missing or never delivered2 · 18%
- Late, delayed or a no-show2 · 18%
- Crew conduct2 · 18%
Counted across the 11 one and two star reviews we have read for A Affordable Moving and Storage, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT USE THIS BUSINESS. I encourage you if you are considering using this services to read the following: This is the worst experience with any business I have had in my entire 24 years of life. We scheduled two weeks in advance for an 8am move. The movers did not show up until 3:40pm. By the time the movers showed up we had moved everything three 24 year old females could move. We had to be out of the old apartment by 5:00pm.
Wouldn’t recommend this moving company at all. This company broke my TV and is refusing to accept any responsibility whatsoever. They didn’t even offer to cover a portion of what it will cost me to replace the TV. I was told that the “free” insurance would cover the amount of items I had them move, but the story changed after I reported the damage. The manager gave me the run around for a couple of weeks before telling me there was nothing they could do, so I asked to speak to the owner.
Erika Gibson, We value and appreciate all feedback as it helps us continue to strive to be the best moving and storage company in Jackson. We invite you to call ([phone removed] to discuss your experience further with management.
I have moved many times and this is the first time I have had to write a bad review. If I could give a 0 star rating, I would. I booked this company 3 weeks before our move and told them I had a lot of things and would need 2 days. Everything sounded great, they would disassemble the furniture and bring supplies. Good prices for 3 men. My husband was there the first day with them and they loaded mostly boxes and some furniture. They broke my desk and I still have not been reimbursed for it.
Kathy Shipley, We are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.
This company did a local move for us in May 2025. I paid for the 100% replacement insurance because we have several antique large pieces of furniture. The antique china cabinet with leaded beveled glass doors were damaged. I promptly contacted the company to report the damages. After repeated calls I was finally sent a damage claim form. On the bottom of that form it states that it will take 7-10 business days. It has been almost 2 months now. There is no communication from the company regarding my claim.
Cheryl Prince, Thank you for sharing your feedback. Please give us a call at your convenience so we can discuss your rating and experience further. We look forward to speaking with you. Communication is key to success.
They broke two pieces of furniture. A chair to a table set never made it. So now I have a table with only three chairs. They claim to have no idea what happened to it, although I am absolutley certain it was packed on the truck. I imagine that they broke it and were trying to hid it from me. I purchased the extra insurance for $100.00. I attempted to use the insurance to cover the two broken items and the third missing item. They instructed me to send them pictures and they would process the claim.
Edward Elam (Byron), We value and appreciate all feedback as it helps us continue to strive to be the best moving and storage company in Jackson. We invite you to call ([phone removed] to discuss your experience further with management.
If you just have them move your things they are ok but I do not recommend them to pack. They are terrible packers. Boxes that were packed at the beginning were not taped well and many of the boxes fell apart by the time they got to the destination. They also got in a hurry at the end of the packing and loading into the truck just packing anything they could into anything they could fit it into. While unpacking I’m finding things that were just thrown together without any thoughts of keeping like items together.
aaron watters, We take all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help rectify the situation at ([phone removed].
My ex wife hired this company to move furniture out of my house. They scratched my door and my floor. It was like the was inexperienced. And tried justify it by saying she wanted move quickly in two days. That does not justify property damage. It was only a living set and bedroom set. Please do not use this company. When I talked to the sales rep (Laura) she hung up on me. Very unprofessional
Reginald Cole, Your feedback is important to us and we would like to apologize that our service did not meet your expectations. We set a high standard for our services and are truly sorry to hear that standard was not met. Please contact us so that we may rectify this situation ([phone removed].
The absolute worse experience ever. One of the movers showed up intoxicated and could not assist. The other two guys threw my stuff in the truck. The secured nothing. My furniture was broken significantly. When I called to report everything …
Almeta Ellis, Your feedback is important to us and we would like to apologize that our service did not meet your expectations. We set a high standard for our services and are truly sorry to hear that standard was not met. Please contact us so that we may rectify this situation ([phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 15%
- Professional and courteous2 · 15%
- Turned up when they said1 · 8%
- Careful with belongings1 · 8%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for A Affordable Moving and Storage, Inc.. A review can mention more than one thing.
In their own words
Can’t say enough good things about our experience with this company! The guys were fast, efficient, and kind. Great customer service and communication as well. Would highly recommend them to anyone needing moving services!
Jessica Hollman, We are so grateful for your kind words. Our team takes pride in serving you and the Jackson community with quality local and long distance moving with great customer service!
Talk about amazing!!!! We needed two large trucks to move us and they sent a big crew that showed up right on time. From the minute they arrived they provided top notch customer service. By the end of the 8 hour day they honestly felt like family. I had to give every one of them a hug before they left. They came with one mission... get us packed safely transport everything to our new home and put it all back together. If they had a question or concern they found me right away instead of guessing.
Thanks for recommending our moving company. We strive to be the best Moving and Storage company in Jackson, TN and we're happy you continue to choose us!
The gentleman that came were very hard working and respectful. Will use them again when I move to my home.
Thanks for recommending our moving and storage company. We strive to be the best moving company in Jackson and we're happy you continue to choose us!
Travis, Kurtis, and Bradley did a fantastic job. They were careful and moved furniture with no problems.
Thanks for recommending our moving company. We strive to be the best Moving and Storage company in Jackson, TN and we're happy you continue to choose us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff16
- furniture moving8
- crew4
- friendly movers4
- smooth move3
- hard working men3
- quick move2
- on time2
- friendly team2
- easy to work with2
What the company says about itself
Taken from A Affordable Moving and Storage, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“& Storage Professional moving since 1996 Free Estimates Local & Long Distanc”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…of Bedrooms Additional Details Get A Free Quote! Contact A Affordable Moving & Stor”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“& Long Distance Licensed & Insured Packing Services Employment opportuniti”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Estimates Local & Long Distance Licensed & Insured Packing Services Employme”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory