A-American Self Storage
Self-storage facility in Pomona, California
Google rating
4.9
Ratings counted
358
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
5 of the 358 ratings in Google’s published star breakdown for A-American Self Storage are one or two star.
Against other listings in Pomona
About the same as the middle of the 8 listings in Pomona we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 332 | 92.7% | |
| 4 star | 16 | 4.5% | |
| 3 star | 5 | 1.4% | |
| 2 star | 1 | 0.3% | |
| 1 star | 4 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A-American Self Storage at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A-American Self Storage, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for A-American Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Nice clean secure what I did not like I went to get my Christmas stuff out and and left my storage empty because I was returning with other things and they decided to check me out even though I had paid for the month and it wasn't over they just sent me the check out email and my code didn't work so instead of giving them my business I went somewhere else
They hike their prices every few months after the first year. I was at around $50 now they want to raise it to $80. For a 5x5. Called and they won’t give me a better deal. Response to reply: Yes, you do. I will call and update my review depending on how this is handled.
Hi Eileen, I am sorry you didn't have a good experience at our business. We do not raise our tenants every few months I can assure you. Please contact our corporate office to speak with a supervisor so we can address your concerns. Thank you! - Mgmt [phone removed]
Customer service and being on time to open the property should be priority to the employees. Today the employees that was opening the property was late and open the door until 9.30 . I had to ask her to open the door and saw me …
Hi Maria, I am sorry you had a negative experience, please contact our corporate office to speak with a supervisor so we can address your concerns. [phone removed]
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Worked hard and fast2 · 12%
- Price matched the quote1 · 6%
Counted across the 17 four and five star reviews we have read for A-American Self Storage. A review can mention more than one thing.
In their own words
Super friendly and helpful office staff was able to get my stuff in and out super quickly!
Thank you for your business!
Heather was very helpful and informative . Great customer service . Clean establishment . Reasonable pricing
Thank you Mary!
After having lived in the same place for 40+ years, I was dreading having to secure storage space for my move. I shopped around and A-American offered the best price, service and location for my needs. Cynthia made the sign-up process so easy and stress-free, with everything explained thoroughly and all my questions answered. I HIGHLY recommend them for your storage needs!
Thank you for the recommendation!
This is my first time renting a storage unit, and I came here based on a recommendation for good customer service. I experienced it firsthand; Chintia and all the staff who assisted me are very friendly, and most of them speak Spanish. Thank you, and I recommend it 100 percent! 💪 …
Thank you Omar!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff23
- clean facility8
- free moving truck6
- clean environment5
- unit options4
- rates3
- safe storage3
- college student discount2
- issue resolution2
- product selection2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory