A Storage Place
Self-storage facility in Indio, California
Google rating
4.4
Ratings counted
98
Are 1 or 2 star
7.1%Above typical
The rating breakdown
7 of the 98 ratings in Google’s published star breakdown for A Storage Place are one or two star.
Against other listings in Indio
3.6 percentage points higher than the middle of the 6 listings in Indio we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 71 | 72.4% | |
| 4 star | 8 | 8.2% | |
| 3 star | 12 | 12.2% | |
| 2 star | 3 | 3.1% | |
| 1 star | 4 | 4.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is A Storage Place at 7.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for A Storage Place, counted by matching the words they used.
- Items missing or never delivered1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for A Storage Place. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Had a 4 ft brass horse stolen, a brass ships wheel, a 5 ft wooden carved flamingo, a silver trey, a box of women clothes, a very old silver plate carved pitcher stolen. If anyone sees items like this please report to Indio police! Thank you.
Hi James, Thank you for taking the time to leave us a review. We take theft very seriously and always conduct a detailed investigation. We have communicated our findings to you and if you have any further concerns/questions, please give us a call at ([phone removed].
I used this storage facility for more than a few years. I called to say I was picking up my trailer today as we were going back up north. I thought I had rented it from the 30th of the Oct. for 5 months. I was picking it up on the 30th of Mar. I was told my month was up on the 29th. so I had to pay for another month. It was my mistake but I thought they would charge me for one extra day not one month. They wouldn't so I'll be looking for a new place to store my trailer.
Hi Doug Joyce, we appreciate your honest feedback, as we are always looking for ways to improve. We regret that you weren't satisfied with your experience. Our Manager makes multiple attempts to resolve issues and clarify each tenants … More
Never had an issue until today. Apparently we went over gate closing time and had to call police department to open the gate. A waste of resources in my opinion all because the gate says to call the manager and yet no one answers the number …
Hi April, Thank you for taking the time to leave us a review. We do have gate hours that we have posted on property and on our website. It is also stated in the rental agreement. If you would like to discuss this further, please give us a call at ([phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 17%
- Worked hard and fast1 · 8%
Counted across the 12 four and five star reviews we have read for A Storage Place. A review can mention more than one thing.
In their own words
The new manager is a breath of fresh air!! The place is looking much cleaner and staff is super friendly. 100% satisfied
Dan, Thank you so much for your kind words! We are thrilled to hear that you have noticed the positive changes we have been making. Our team is dedicated to providing excellent service and creating a welcoming environment for our customers.
ez in ez out set the payment up online so ive never had to talk to staff before, bought my $7 circle lock from harbor freight instead of the $12 one they have but thats just me being cheap 😄 …
Hi Mia, Thank you for the five-star review and the kind words!
Todd was very helpful at the counter, and was knowledgeable about spaces and pricing. Great facility. Reasonable prices. Controlled temp. All in all, made my day easier.
Tony, Thank you for the five-star review and the kind words!
I have rented a few units from this location. Lilhy and the rest of the group have always been super helpful with excellent service.
Brandon, Thank you for the five-star review!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent7
- cleanliness6
- dust2
- new manager2
- police2
- security2
- online payments2
- reasonable rates2
- online rental2
- nice place2
What the company says about itself
Taken from A Storage Place’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“You can access your storage space 24/7 to pick up or drop off your vehicle whe”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews