Coachella Valley Storage
Self-storage facility in Indio, California
Google rating
4.8
Ratings counted
155
Are 1 or 2 star
4.5%Around typical
The rating breakdown
7 of the 155 ratings in Google’s published star breakdown for Coachella Valley Storage are one or two star.
Against other listings in Indio
1.0 percentage points higher than the middle of the 6 listings in Indio we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 142 | 91.6% | |
| 4 star | 5 | 3.2% | |
| 3 star | 1 | 0.6% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 4.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Coachella Valley Storage at 4.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Coachella Valley Storage, counted by matching the words they used.
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for Coachella Valley Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They’re shieves!!! They stole my valuable stuffs. And even didn’t provide the camera record. Terrible space! Terrible manager! They are robber!
We appreciate your feedback and we apologize for any negative experiences or inconveniences. Our team is always monitoring the property and will address issues or situations appropriately. It is our goal to make your storage experience the best it can be.
Beware, they will lock you out! It's Sunday 7/16/23, and no one has been in the office since they were supposed to open today at 10am. The gate in the back of the property, to the area where we pay for RV storage, is locked! We've called 4 times and are told the staff are AT LUNCH!
Hi Judy, Falling short of meeting your expectations is not to the standards we strive to … More
Have been using this storage facility for years. Like that my unit is inside. The place is clean. Claudia is always pleasant & a joy to see.
Thank you for your feedback, Shirley! We value your loyalty as a long-time customer. Please let us know if there's anything we can do to enhance your experience and improve our service to better meet your expectations.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 21%
- Price matched the quote2 · 14%
- Worked hard and fast2 · 14%
Counted across the 14 four and five star reviews we have read for Coachella Valley Storage. A review can mention more than one thing.
In their own words
The salesman were just great helpful and kind help me out with my storage unit. Help me out with the size and a good deal. They were just wonderful good clean place. Nice size storages good price will recommend to my friends.
Thank you for your positive feedback, Johanna! We're glad our sales team could assist you in finding the right storage unit for your needs. Your recommendation means a lot to us! If you ever need anything in the future, feel free to reach out to us.
Great Storage Company super clean, Very helpful choosing a unit,super nice and efficient doing the paperwork . Found a unit twice the size and 1/3 the price of one I'm currently renting
Thank you for your kind words, Michal! Feedback like yours inspires us to continue providing top-notch service to all our customers. We always strive to offer competitive pricing and quality storage options.
Outstanding service! Adam in the office was friendly and very helpful with me and the property is clean and organized. I made a great choice choosing Coachella Valley Storage!
Thank you for your glowing review, Richie Dean! We're thrilled to know that you had an outstanding experience with us. We aim to provide top-notch service, and we appreciate your kind words about Adam and our facility overall. We value your … More
Joshua, the employee on duty at the time was very kind and corgual with me, he even showed me how to work a lock on my storage unit , which I felt so inept in trying to figure out. He was more than happy to help me out. He's excellent in customer service.
Thank you for the amazing review, Debora! We're thrilled to hear that Joshua provided you with excellent customer service. We appreciate your business and look forward to serving you in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful manager13
- unit selection9
- answering questions7
- secured area6
- efficient5
- polite staff5
- clean facility5
- convenience3
- helpfulness2
- affordability2
What the company says about itself
Taken from Coachella Valley Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…property to help keep an eye on things 24/7. Our storage facility is also fully fen”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory