Access Storage - Sudbury Falconbridge (Self-Serve)
Self-storage facility at 967 Falconbridge Rd in Greater Sudbury, Ontario
Google rating
4.8
Ratings counted
103
Are 1 or 2 star
4.9%Around typical
The rating breakdown
5 of the 103 ratings in Google’s published star breakdown for Access Storage - Sudbury Falconbridge (Self-Serve) are one or two star.
Against other listings in Greater Sudbury
About the same as the middle of the 14 listings in Greater Sudbury we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 92 | 89.3% | |
| 4 star | 6 | 5.8% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.0% | |
| 1 star | 4 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Access Storage - Sudbury Falconbridge (Self-Serve) at 4.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Access Storage - Sudbury Falconbridge (Self-Serve), counted by matching the words they used.
- Damage to belongings1 · 20%
Counted across the 5 one and two star reviews we have read for Access Storage - Sudbury Falconbridge (Self-Serve). A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
***Update February 10th: Would give 0 stars if possible. Access Storage has not let any of its renters know about the mouse and cockroach situation. I still have not heard back from the Regional Manager, not anyone at the "wecare" email address. An employee sent me a Schedule of Loss to fill out re: the items that were damaged by mice poo and urine.
Hello GR, our clients and their belongings are our top priority. We would like to follow up on the situation and investigate further. If you could please send your contact information to [email removed] so we can connect. Thank you.
This was the feedback I shared with access storage and my experience. It was VERY poor and honestly ridiculous. I am writing to formally express my dissatisfaction with my recent experience at your facility. Unfortunately, it was far from pleasant and stands in stark contrast to prior storage experiences I have had elsewhere, which were handled professionally and efficiently. To explain the situation clearly: my belongings were already stored in a friend’s double unit.
Hello Cindy, thank you for taking the time to share your experience with us. Our senior management team would like to connect with you directly as they investigate this matter. … More
fine for storage although expensive, i paid until the end of may but moved my vehicle early from outside storage. i told them id keep the move out date for the end of the month because i paid for it until then, but they called me and put me as moved out early, so i got charged for the entire month for notta nothing
Hello Simone, thank you for taking the time to share your experience with us. Our senior management team would like to connect with you directly as they investigate this matter. To help us connect, please email us at [email removed] with your contact information and any additional details.
No customer service on weekends when actually moving. Coordinated a truck and help moving only to arrive and find out their door keypad wont unlock the door. Finally called the sales line for access storage to figure out what's going on and …
I am sorry to hear about your experience, Jade. We value our clients, and your feedback will help us improve. I have followed up with our senior team to investigate and find the right solution, as soon as possible.
Website says trailer storage with deals and call to find out they only are willing to store cars and trucks but says they specialize it trailer and rv storage
Hello Shayne, thank you for leaving us a review. We recognize that this was a frustrating experience and we would like the opportunity to connect with you and find a location that can meet your needs.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 46%
- Worked hard and fast2 · 15%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Access Storage - Sudbury Falconbridge (Self-Serve). A review can mention more than one thing.
In their own words
very polite staff great affordable units great deals and very clean and safe storage.... and to the person who had the cockroach and mouse crap problem maybe you shouldn't bring your bugs and your mice to the storage unit because they have very clean units and you're the only one that complained about that shame on you if I get bugs or mice in my stuff I'll blame you not access storage Mr G.R gritt
Hi Gerard. Thank you for your kind words -- we appreciate it. We are always open to hearing any feedback, including negative comments, as it helps us deliver the best possible service to Canadians. We hope to continue to serve you in the future.
Great customer service, good communication received a call that we had left our lock unlocked. Excellent attention and protection of your property
Thank you, Celina, for your kind words about our customer service. We're thrilled to hear you had a great experience with us. Your feedback is important, and we're glad we could meet your expectations. We look forward to welcoming you back soon!
My experience with storage facilities is limited, but here is what I’ve learned. Around Sudbury, Val Caron, and Hanmer, the quality of storage options can vary widely depending on how each business defines “secure” or “well-maintained.” For example, based on my personal experience, I would not recommend MovingOnExpress; the facility is outdated, poorly maintained, unprofessional and located in an area that didn’t inspire any confidence at all.
My experience with Access Storage in Sudbury has always been great. The units are good and the staff make the process easy. The Manager at this location is friendly with exceptional customer service skills. Would not hesitate to use again.
Thank you, Allison, for sharing your positive experience with us. We're delighted to hear that our team and facilities have consistently met your expectations. It's wonderful to know that our manager’s exceptional customer service made a difference. We look forward to welcoming you back soon!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff10
- safety7
- safe storage4
- accessibility3
- well lighted2
- heated storage2
- reliable2
- storage options2
- efficient2
- clean storage2