Access Storage - Sudbury
Self-storage facility at 3105 Kingsway in Greater Sudbury, Ontario
Google rating
4.7
Ratings counted
478
Are 1 or 2 star
4.4%Around typical
The rating breakdown
21 of the 478 ratings in Google’s published star breakdown for Access Storage - Sudbury are one or two star.
Against other listings in Greater Sudbury
About the same as the middle of the 14 listings in Greater Sudbury we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 409 | 85.6% | |
| 4 star | 39 | 8.2% | |
| 3 star | 9 | 1.9% | |
| 2 star | 1 | 0.2% | |
| 1 star | 20 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Access Storage - Sudbury at 4.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Access Storage - Sudbury, counted by matching the words they used.
- Damage to belongings1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Access Storage - Sudbury. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely terrible service. We arrived and had to wait 45 minutes just to speak with the lady at the front desk. She then proceeded to give us contradictory directions, sending us behind the building and then back to the front for our truck. To make matters worse, she had herself and my 70+ year old friend walking all through the front huge sections of the store. My friend just spent the last week prepping a last-minute move and was already exhausted.
Thank you, Natalie, for sharing your experience with us. Could you provide us with specific details about what you experienced so we can learn from it and understand what happened? Please email us at [email removed] and a manager will reach out.
Wishing I could leave 0 stars, my Mother trusted that this was a secured facility, and the amount per month paid should've definitely made it a secured unit, but someone has broke the top bar separating from one unit to hers and went inside …
Hello Desiree, our clients and their belongings are our top priority. Our senior management team would like to connect with you directly as they investigate this matter. To help us connect, please email us at [email removed] with your contact information and any additional details. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 33%
Counted across the 3 four and five star reviews we have read for Access Storage - Sudbury. A review can mention more than one thing.
In their own words
It is very easy to set up storage and friendly staff. Also, many times, they have 1 month promotion to try the storage. It is open 24 hours so that we can access our stuff at any time. Nice and clean space. Just need a lock, and we are …
Thank you so much for your review! We hope to see you again soon :)
We rented a double storage unit and Nathan made the whole transaction easy and seamless. The cost was well within our budget and ended up saving us a lot of money. The facility has excellent security and we felt very safe storing our belongings here.
Thank you, Shanon, for sharing your wonderful feedback! We're thrilled to hear that Nathan made your experience smooth and that our pricing fit your budget. It's great to know that you felt secure storing your belongings with us. We look forward to welcoming you back in the future!
The one thing I have to mention so the owners see it first is the red dolly carts the 4 wheeled ones are absolutely horrible. No lie when they are empty , they are so loud it's borderline hearing protection required to pull them through the …
Hello, J Stiuk. Thank you for your review; your feedback helps us improve and bring the best value to our clients. Your experience and belongings are our top priority. Please let us know if there is anything else, we can do :)
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff29
- locker10
- clean storage rooms6
- unit size4
- heated units3
- loading bay3
- dolly carts3
- accessible storage2
- account setup2
- first month free2