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Admiral Moving & Storage LLC

Moving and storage service in Manchester, Connecticut

Google rating

3.9

Ratings counted

55

Are 1 or 2 star

27.3%Well above typical

The rating breakdown

15 of the 55 ratings in Google’s published star breakdown for Admiral Moving & Storage LLC are one or two star.

Against other movers in Manchester

This company27.3%
Typical mover in Manchester0.9%

26.4 percentage points higher than the middle of the 3 movers in Manchester we can publish a rate for.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
3767.3%
4 star
23.6%
3 star
11.8%
2 star
11.8%
1 star
1425.5%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,048
5–10%
1,993
10–20%
1,265
20%+
454

The marker is Admiral Moving & Storage LLC at 27.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Admiral Moving & Storage LLC, counted by matching the words they used.

  • Damage to belongings3 · 30%
  • Price rose after the quote1 · 10%
  • Items missing or never delivered1 · 10%
  • Late, delayed or a no-show1 · 10%
  • Crew conduct1 · 10%
  • Stopped responding1 · 10%

Counted across the 10 one and two star reviews we have read for Admiral Moving & Storage LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewTara C.7 years ago
Horrible experience. Double booked my move. I confirmed several times prior, then they never showed up, and never bothered to let me know. Finally got in touch with them 7 hours after their scheduled arrival and they said they weren’t going to make it, no apology or attempt to remedy, leaving me in a bad position on the last day of my lease with no one to move me, and too late to find an alternative. They were very unprofessional.
Reply from the business

Tara, We have checked with operations and we do not have any record of your move on … More

1-star Google reviewCT G.5 years ago
Overcharged my mom and had her sign the paper. No call back after having called multiple times. They charged her for hours that they weren’t even on site! Rent a Home Depot truck instead and save thousands of dollars!
1-star Google reviewSebastain M.6 years ago
We were moving from one street in west Hartford to another ( 2.5 miles apart). Crew arrived on time but charged us a 45 minute to and from moving charge. Hour and a half transportation charge. It rarely takes longer than 25 minutes one way from their head quarters to my house. Half of the house was already moved ( most of the big stuff and all of the art) we basically had four rooms left. All we boxed up already. Three movers arrived Father / son duo or cousin not sure which one and they were extremely slow.
1-star Google reviewRavi P.5 years ago
Moved using this mover. Movers were on time. But be very careful about your valuable things with this movers. I had my sons football shaped piggy bank stolen with this movers. I was very sad as I gave them benefit of doubt as I thought it might have been packed away in the boxes. But I have unpacked everythinng and unfrotunately it was not in any of the boxes. Move was done over two days so I asked all the movers on second day personally if they had seen or taken the piggy bank by mistake.
1-star Google reviewSilver S.8 years ago
This company made my life a living hell. I am moving from Connecticut to North Carolina. I called the company 2 weeks before moving. The owner came out, and assessed my house. He quoted me at $5,200. Two days later without a reason, that was changed to $6,500. I have to be out of my house December 15th. Originally they told me they could do the move on the 14th. On December 2nd they changed that to the 9th. Not helpful.
Reply from the business

Being one of the owners of Admiral Moving & Storage I can certainly share in Mr. Gibson’s frustration in regards to relocating. I did go to their home and perform an assessment. I had stated to Mrs. Gibson that the electronic version that … More

1-star Google reviewPatricia P.3 years ago
NEVER EVER EVER USE THIS COMPANY. After storing our baby grand piano for 7 months, they tried to move it into our new home and dropped it on its keyboard on the stairs. They didn’t use proper moving equipment or a backboard and refused to take responsibility for the accident. They completely destroyed the piano and refused to repair or replace it. After great lengths of arguing, they offered us about $300 but this wouldn’t have even covered the cost to get this piano re-tuned, let alone its repair.
1-star Google reviewLisa G.4 years ago
I'm disabled, and handicapped. The movers appeared nice , and said trust us. All I needed was to be packed and moved one flight up... Come to find out that have my stuff and some expensive, brand new items , never made it upstairs, along with my mother and brothers ashes... Being totally taken advantage of, in so many ways, I'm more than heart broken... Can't believe, nor comprehend why ??? They actually wrapped and packed empty boxes, took some of my mother's precious figurines she had got for me over the years.
1-star Google reviewLynn M.5 years ago
BEWARE! We hired Admiral Moving to move my parents out of their home, store their things for several months, and move their things into their new home. They damaged quite a few items—including breaking the frame of my parents’ couch—and …

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous4 · 44%
  • Turned up when they said2 · 22%
  • Careful with belongings2 · 22%
  • Worked hard and fast1 · 11%
  • Kept in touch1 · 11%

Counted across the 9 four and five star reviews we have read for Admiral Moving & Storage LLC. A review can mention more than one thing.

In their own words

5-star Google reviewTina C.a year ago
Excellent communication prior to moving day. Price quoted was very accurate. Driver arrived on time and these movers were very professional and nice. They knew exactly what they were doing and were very good at it. Would highly recommend and would definitely use again.
5-star Google reviewGrey4 years ago
These guys were the best! My family and I went through a fire and we had to pack up and move everything left into a storage unit. These gentleman we quick, professional, and extremely helpful. I was only able to get back into my apartment once and pack before the movers came so alot of the stuff wasn't even ready to go in the truck, they helped pack everything up for us.
5-star Google reviewLaurie E.3 years ago
Highly recommend this company, very professional, prompt. Careful with all items moved. Would definitely use them again
5-star Google reviewMarie R.2 years ago
They were wonderful and took kind care to do small things that meant a lot. I had been injured and created a mess trying to pack, they handled everything smoothly, .I couldn't have asked for a better experience. Dare I say almost enjoyable. And reasonably priced.

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • boxes6
  • kind crew5
  • hardworking crew4
  • no damage4
  • helpful staff4
  • punctuality3
  • moving experience2
  • communication2
  • punctual crew2
  • exceeded expectations2

Where else this company appears

Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.

  • chamberofcommerce.comdirectory

Before you hire Admiral Moving & Storage LLC

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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