College Hunks Hauling Junk and Moving Hartford
Mover in Middletown, Connecticut
Its address is in Bloomfield, Connecticut. It appears here because Google returns it for Middletown.
Google rating
4.8
Ratings counted
1,040
Are 1 or 2 star
3.4%Around typical
The rating breakdown
35 of the 1,040 ratings in Google’s published star breakdown for College Hunks Hauling Junk and Moving Hartford are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 982 | 94.4% | |
| 4 star | 20 | 1.9% | |
| 3 star | 3 | 0.3% | |
| 2 star | 4 | 0.4% | |
| 1 star | 31 | 3.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is College Hunks Hauling Junk and Moving Hartford at 3.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for College Hunks Hauling Junk and Moving Hartford, counted by matching the words they used.
- Damage to belongings12 · 43%
- Items missing or never delivered5 · 18%
- Crew conduct3 · 11%
- Price rose after the quote2 · 7%
- Late, delayed or a no-show2 · 7%
- Stopped responding2 · 7%
- Claim or refund went nowhere1 · 4%
Counted across the 28 one and two star reviews we have read for College Hunks Hauling Junk and Moving Hartford. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Steer clear, my quote was a total bait and switch, items damaged, no response from the company. On the day that I was supposed to receive my walk through and quote I received a call from the “hunk” asking to reschedule. Luckily I had a buffer built in for my move date. I was told my move was considered small and would require 3 workers for 4-6 hours. This also included switching bedroom furniture with a bedroom in an elevator building .25 miles away. From start to finish the move was a disaster.
Katey Walsh, Thank you for sharing your experience with us. We’re grateful for all feedback, whether positive or negative. We want to apologize for your experience and we’re so sorry we fell short of your expectations.
Would not recommend their moving services. The movers themselves were great, but the time of the job was significantly underestimated by management personnel. The company came to the house and did a walk through to see what needed to be moved when developing the quote. We ended up moving about 20% of it ourselves prior to moving day.
Adam Belward, We always strive to provide our customers with the best service possible and we’re truly sorry we did not leave you completely satisfied. Please contact us at your earliest convenience ([phone removed] so that we can help resolve any other issues.
My furniture went into storage for two months and I let the Hunk’s movers do their thing at the storage facility without micromanaging… was appalled after to see the house of cards arrangement of my things when there was plenty of room to stack things properly with heavy things on the bottom. Sure enough, the most expensive piece of furniture, a sectional, was damaged as were other items.
Jen H (Junk), Our team strives to deliver a 5-star experience for our customers and we are truly sorry that this was not the case for you. We will address this matter internally with our team, but please feel free to reach out to us anytime to discuss this matter further.
We used College Hunks for our move which was scheduled for 10AM. I was told that they would come between 10-11am. No one showed up and I did not receive a call regarding any delays. I called the office and they said they would have someone call me back. They told me it was moved to 11:30 and to check my email- no emails found. Someone called and said they were running late and then would arrive at 12:30pm. Still no one arrived or called- finally they called back and now said 1:30.
Thank you for sharing your feedback, both honest and constructive. We sincerely apologize that we did not exceed your expectations and your feedback will be discussed internally so that we can ensure these issues do not happen again.
inconsistent. reached out for a quote, a majority of our moving was done, only big items left that we were unable to move as I am pregnant, and my husband has a bad back. was quoted one price, got disconnected, and re-called. was then quoted a price $900 more than the first quote. they could not explain where the price difference was coming from only that "it is what it is". hung up and called a third time and got an entirely new price.
Christina, Thank you for bringing this to our attention. We have a call center that books our appointments and they operate separately from the local franchises. Your feedback is greatly appreciated and we will make sure to reach out to the call center to look into this matter further.
Hire this company at your own risk. If they damage your furniture be prepared to chase them down to do what they claim they are mandated to do (60. cent per pound x 10 lbs= 60.00 dollars . They damaged a desk of mine and chipped my Marble kitchen Table in 4 places. When I complained they were slow to respond and only stated they would pay 60.00 for the desk and claimed the Table was already chipped (which it wasn't). This happened on May16th 2022.
We’re very sorry to hear you did not have a better experience with our services and truly want to help resolve any issues you may have. If you could please reach out to our team at [phone removed], we will do our best to help resolve your concerns.
Movers were so nice , on time and professional. The issue was when I called for a quote. I asked about a treadmill. I specifically asked if they could take it down and move it downstairs. They told me that yes they would do that for free. When the movers got here, they looked at it and said nope they can’t take it apart and move it. The whole move which was only one bedroom with little furniture in a room cost me $450.
lysa p, We’re very sorry you did not have a great experience with our business and wanted to apologize on behalf of our entire team. We’d be more than happy to facilitate a resolution if you could please contact us directly at [phone removed].
Elder abuse. My parents recently moved and hired College Hunks to handle tge moving. The gentleman that moved them were courteous and helpful. Unfortunately during the moving process my parents 65" television was scratched in the center. Both Tv's were wrapped in their own sleeves (which my parents paid extra for) but tge larger TV still ended up damaged. My parents called and made the office aware.
Jay Patry, Our team strives to deliver a 5-star experience for our customers and we are truly sorry that this was not the case for you. We will address this matter internally with our team, but please feel free to reach out to us anytime to discuss this matter further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous299 · 54%
- Worked hard and fast271 · 49%
- Turned up when they said92 · 17%
- Careful with belongings64 · 12%
- Kept in touch33 · 6%
- Price matched the quote17 · 3%
Counted across the 556 four and five star reviews we have read for College Hunks Hauling Junk and Moving Hartford. A review can mention more than one thing.
In their own words
Very reasonable price and great service! Guys were on time, efficient, polite and extremely careful with wrapping and transporting our items. I will definitely use them again and highly recommend!
Alan Hannaford, Thank you for the wonderful review! We really appreciate hearing about your feedback and are so pleased to hear our team was able to provide you with a stress-free experience. We’re truly so grateful for customers like you.
We used College Hunks for a move from Middletown, CT to Rocky Hill, CT - so a short move. Luis & Jose were AMAZING!! A job before ours went a bit long so our start time got pushed back, but the guys were great with communication and it really didn’t impact our day at all because they worked so efficiently. I originally didn’t want to use movers but my boyfriend was adamant about it, so I had shopped around for a few quotes before choosing College Hunks and I’m SO glad that we did.
Krystal Fredette, We appreciate you taking the time to leave us such a great review. We are thrilled that you enjoyed your experience and our team will definitely be happy to read what you wrote.
Some of the most joyous occasions in life: moving out of your parents house for the first time, purchasing a home to start a family, leaving the town you grew up in to explore the world. Are often met with the same painstaking realization, the ACTUAL moving part. Being in my mid 30s I’ve grown to accept that the body just isn’t what it was when I was younger. The caveat? Neither is my financial situation. That brings us to the point of this review.
B Green, Thank you for taking the time to share your wonderful review. Our team works diligently to provide our customers the best junk hauling and moving experiences. Reviews such as yours help provide them with encouragement to keep doing what they are doing.
We wanted to move several heavy and awkward items around and out of my house, but my wife and I could not manage alone. I called College Hunks, and they were able to schedule me for the next morning. The two young men moved our items like they were children's toys - very impressive. They were professional, courteous, respectful of our walls and furnishings (not a single nick or scrape, which is amazing because we had large, heavy items to move with sharp corners), and efficient (which is important, since the job…
James Biffer, Thank you for the wonderful review! We really appreciate hearing about your feedback and are so pleased to hear our team was able to provide you with a stress-free experience. We’re truly so grateful for customers like you.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff127
- movers49
- efficient staff38
- hard working staff37
- furniture moving35
- estimate18
- careful with items17
- on time14
- packing skills10
- easy scheduling9
- no damage6
- efficient moving5
What the company says about itself
Taken from College Hunks Hauling Junk and Moving Hartford’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…to full estate projects, our trained, licensed professionals handle the heavy lifting”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…you can rest easy knowing our customer satisfaction guarantee backs our services. We want to always e”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“, packing/unpacking, loading/unloading, insured transportation and more. Call for a fre”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“With over 10 million happy clients over 15+ years, you can rest knowing the HUNKS have go”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…reviews Trustpilot 4.9 Rating Request a free quote Call Now Moving Donation Pickup Labor P”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- facebook.comsocial