Advanced Self Storage North Vancouver
Self-storage facility in North Vancouver, British Columbia
Google rating
4.7
Ratings counted
239
Are 1 or 2 star
4.2%Around typical
The rating breakdown
10 of the 239 ratings in Google’s published star breakdown for Advanced Self Storage North Vancouver are one or two star.
Against other listings in North Vancouver
About the same as the middle of the 16 listings in North Vancouver we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 200 | 83.7% | |
| 4 star | 21 | 8.8% | |
| 3 star | 8 | 3.3% | |
| 2 star | 1 | 0.4% | |
| 1 star | 9 | 3.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Advanced Self Storage North Vancouver at 4.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Advanced Self Storage North Vancouver, counted by matching the words they used.
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Advanced Self Storage North Vancouver. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
owner is a brat spoiled arrogant child in I think his late 30's but acts like an aggressive infant with hopes of being a big boy one day doesn't play well with the other children poorly run, can't trust ,unfriendly , uses transparent manipulations not good the for community, run by ego
Filthy parking spot for my trailer, staff not knowledgeable and not accommodating, hours are limited, maneuvering even my car was challenging in the tight corridors, extra discarded materials laying all about the yard. Expensive compared to other storage locations.
Hi Thomas, thank you for your feedback. We will continue to improve our customer experience. We hope you will see the difference soon. Once again, thank you for your business.
****Absolutely no washrooms avaliable on site!!!**** Trying to do a transfer things everywhere. Like when you got to go, you gotta go. Office is no help at all, and they dont care. I know they have a washroom just not for their clients. Such a disappointment!!!
Went today to pick up skis and found out they are closed due to dangerous situation. Tried phoning and message is the generic we are on the other line or in the yard. Checked website no information at all about what is going on. Did not …
Hello dfv13. We apologize for any inconvenience this action might cause on your plans. As we want to make sure your case is handled properly, do you mind contacting us at the office or email at [email removed] and we can discuss further? Thank you.
Look elsewhere if you are in need of storage. We were away for a month and they needed access to our locker. They were relocating units due to a storm. We were told they’d have professional movers to …
Dear Carly, Thank you for taking the time to provide your feedback. We sincerely apologize for the negative experience you had at our facility. It is always our goal at Advanced Self Storage to ensure that our tenants have a superb experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 54%
- Worked hard and fast3 · 23%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for Advanced Self Storage North Vancouver. A review can mention more than one thing.
In their own words
Very polite and responsive staff who do their best to accommodate requests quickly.
This is what we love to hear Gail. Thank you!
Well educated, personable staff, clear communicators and very helpful with any concerns I had during my year and half long storage time. …
Hello Cease, Thank you for such a heartfelt and thoughtful review! It means the world to us that our team could support you with kindness, clarity, and care throughout your year and a half with us.
Good staff clearly explaining things, easy invoicing and payment. Will use again when the need arises.
Hi Duncan, thank you for storing with us and being a member of the Advanced family. We would be happy to have you back anytime.
Very easy to view the area and obtain the contract and access codes. Very clean and well managed.
Hey Rockdoc, thanks for the kind words and positive review. It helps keep us moving on the right direction so we can continue to be The Right Choice for everyone's storage needs.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficient staff14
- renting space12
- clean spaces11
- services9
- competitive pricing6
- locker5
- friendly office staff3
- dry units2
- tidiness2
- trolleys2
- clean storage2
- other1
What the company says about itself
Taken from Advanced Self Storage North Vancouver’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“…lockers serving local communities for more than 20 years. Why Advanced Self Storage At Advanced”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Still Advanced But With A New Identity Since 2021, we rebranded from "Advanced Stora”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…state-of-the-art facilities, including 24/7 video surveillance, individual unit ala”Raw text captured from the page, including any surrounding navigation.