All My Sons Moving & Storage

Hello, I am writing to formally express my dissatisfaction with our recent moving experience. Unfortunately, the service did not meet reasonable expectations, and several serious issues occurred during the process. During the pickup, only one mover was actively working for most of the time. As a result of poor handling, the floors in our rental property were scratched and damaged. Multiple boxes were dropped, and items were thrown onto the ground.

Vert disappointed in all my sons moving. The driver padded his hours and I was overcharged 100.00. I am on a fixed income and find it outrageous that they will not investigate their driver. I have recorrd times they were here and still would not refund me. I will not recommend them as they are totally dishonest on their charges.

My movers said they really wanted a five-star review, so I've been quiet for a while since I couldn't do that. To move three bedrooms two hours away took three guys twelve and a half hours. Some of the delays were not their fault, but when they arrived, they had me wait while a manager estimated the unload time and then sign for a particular number of hours. When those hours were up, I was told I'd have to pay overtime to get the job finished. One mover was unable to climb stairs without becoming winded.

I had a very disappointing experience with All My Sons Moving & Storage, Albuquerque, NM and would strongly caution others before booking with this company. We scheduled a move for Saturday, March 21 and received multiple confirmation calls throughout the week confirming we were the first move of the day, with movers arriving between 8:00–9:30 AM. Based on those confirmations, we arranged our staff to be on-site and ready.

Update to my move from hell !!! I called the office on Monday and spoke with the manager, he was of course shifted the blame that it was a late booking, I told him it wasn't. He offered me $100.00, which didn't cover what I had to pay for the uhaul on Sunday and the people who came to help. He asked what I thought was fair and I told him $500.00 refunded. He doubled down on his they did me a favor by even showing up at all on Saturday.

We used this company in January, but honestly I haven't written this review until now because I really haven't been able to put into words how awful their customer service was. We called the week before and booked them for the morning on a Sunday. They were supposed to arrive between 8-10 am. We arranged our whole day around that. It wasn't a huge job, would have taken a few hours. Just moving items from a moving truck into our house. When they hadn't arrived at about 10:00 am my husband called.

Guys, this is a hard pass... a hard NO. This is one of the hardest reviews I've ever written. Breaks my heart. What started out as a positive and promising move ultimately turned into a nightmare. And my mistake was not doing my homework and reading reviews, it was right there. They appeared so professional and caring I was completely taken in... ultimately my belongings were taken to another city 140 miles away... I was then charged 4 times what I would have been if delivered to the correct facility in my city.

Overall I was very disappointed with All My Sons. For context I was moving out of an 1,800 square foot 3/2, but I didn't use one of the bedrooms, so really a 2/2. The quote process involves a video walk through of your home so the person preparing the quote can see exactly what and how much you need moving. The initial quote also showed the prep work AMS will do to protect the home, like laying down paths, padding corners, etc. Anything broken down would be put back together.