Lobo Moving
Mover in Albuquerque, New Mexico
Google rating
4.9
Ratings counted
730
Are 1 or 2 star
3.0%Around typical
The rating breakdown
22 of the 730 ratings in Google’s published star breakdown for Lobo Moving are one or two star.
Against other listings in Albuquerque
1.6 percentage points lower than the middle of the 21 listings in Albuquerque we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 690 | 94.5% | |
| 4 star | 11 | 1.5% | |
| 3 star | 7 | 1.0% | |
| 2 star | 6 | 0.8% | |
| 1 star | 16 | 2.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Lobo Moving at 3.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Lobo Moving, counted by matching the words they used.
- Damage to belongings9 · 45%
- Items missing or never delivered3 · 15%
- Crew conduct2 · 10%
- Price rose after the quote1 · 5%
- Late, delayed or a no-show1 · 5%
- Stopped responding1 · 5%
Counted across the 20 one and two star reviews we have read for Lobo Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They are NOT good at the moving part of the job, they pack efficiently but were sloppy about the fragile items and needed constant reminders to use basic cushions and covers. Not surprised that our table was chipped because it wasn’t cushioned enough, which is inexcusable considering how many moving blankets I offered them. Worse yet, the customer service is unprofessional and subpar. They will not show up at the scheduled time (2 hours late) or honor your discounts without YOU persistently following-up by phone.
Hi Blane, I am sorry your experience with Lobo Moving was not what was expected. We were late as our driver had vehicle issues and that delayed him getting to our shop. Our driver did forget to add the $10 discount at the end however that amount was credited back 4 days after your move.
I used Lobo Moving twice. The first time was incredible, and we had a mover named Manny who was hands down the best mover we've ever worked with. He was so good we used Lobo again this year when moving, but this time Manny was not on the crew. First, my jewelry was stolen by one of the crew members, including my wedding ring and several hand made or heirloom pieces which can never be replaced.
When i called they told me 500 dollars to move me in 4 hours I was surprised that there was an extra 50 bucks that wasnt told to me over the phone. Then i was told i have to pay a weekend fee sense it was Jan 1st, I recently moved by two guys from this company they really milked the time and took breaks without stopping the clock. They only took 10 min off. The guys even got involved with some homeless person fist fight while on my dime. Then 7 hours later the price was over 1000 dollars.
The worst move of my life (and I've moved a lot). So many items broken. So many irreplaceable pieces of art damaged. Not one moving blanket was used. Things just tossed into the truck. And no response from email or certified letter sent to claim damages. You must heavily supervise the packers or don't use.
This Co. "Is Not" Professional from the top down! Including their Logo!? Clean Cut? Booked my move with The Owner LJ 3+ weeks in advance for my 1bdr apt. Booked a 3rd mover $50.extra. Reason Old property 2nd floor Stairs New prop 3rd floor But thankfully Elevator. Move was scheduled for 9:00am their Arrival 9:35 reason Had to stop for Gas. Who shows "2 movers" with no clue their was to be a 3rd. Said they could call their Boss but everyone who didn't have a move scheduled had already been sent home.
Watch Their EVERY Move! A few months ago, I utilized this service. Being DISABLED, and under a crunch deadline to move, at first, I was quite happy. 2 of the 3 movers were nice, courteous, and apparently wanted to do a good job. The other was unfriendly, hid a lot (so much do the other two frequently would ask where the other was!), and had a general unpleasant vibe about him. Upon completion of the move, I was just hsppy to get it done! I paid my bill and tipped all 3 generously.
I just came across ANOTHER piece of furniture damaged by your outfit. Shame on you!! I gave each moving man $75.00. I really got ripped off. There isn't one piece of wood furniture that your men did not damage. NOT ONE. Here is my original review: I wasn't going to write a review until I saw the few negative reviews. I moved the end of April, and I didn't have much -- not a bed or a sofa -- but the movers were still terrible. They broke my desk (solid wood yet).
Lobo Movers were a complete disaster. I sent a ton of pictures and a list ahead of time so they would know what I had. I have moved 8 other times with the military and this was horrible. They never sent out an estimater to determine the scope of the job, materials needed and time frame to complete the job correctly. Quoted me $2200 for a day of packing and second day for moving 10 minutes down the road. Ended up charging me double! The packers packed my olive oil and vinegars when I told them I'd take it myself.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous189 · 49%
- Worked hard and fast178 · 46%
- Careful with belongings76 · 20%
- Turned up when they said59 · 15%
- Kept in touch24 · 6%
- Price matched the quote9 · 2%
Counted across the 384 four and five star reviews we have read for Lobo Moving. A review can mention more than one thing.
In their own words
Totally smooth and professional. Luciano and his helper worked quickly, carefully and efficiently. They were communicative during the prior week making arrangements, arrived promptly on moving day and immediately got to work. This was a small move, but still stressful. I could not have asked for better service than Luciano and his crew provided.
Thank you Robyn! We understand small or big moves can be stressful and always do our best to help take some of the stress out of the day. We are glad to have been able to help out and hope you have a great week!
It was easy to schedule this move with Lobo Moving. We requested specific times on two days, one for packing and one for moving and they were on time both days, contacting us when they were on the way. This move involved moving items from one memory care location to another and to a storage unit, which required special access to areas. Our movers were patient and friendly. Greg, Josiah and Josh did an excellent job packing all our items.
We just had an AMAZING moving experience with Lobo Moving this past weekend. This is our fifth move in the past seven years, both locally and cross country, so we have lots of experience comparing different moving companies. Lobo was the best moving experience out of all of them. We elected to use Lobo for both packing up the majority of our things the day before our move (I hate dealing with packing up a kitchen) and the actual move itself. Geramia and Frank did a fantastic job of packing.
We were moving across town and we came across Lobo Moving, and since we like to support local companies we decided to go with them to assist us with our move. Noe and Carlos were our movers and they were extremely enthusiastic and professional about helping us move from our apartment to our new home. They both went out of their way to make sure they knew what they were taking and they took extra special care to make sure nothing was broken or damaged in the move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff87
- professional movers48
- affordable pricing27
- careful with furniture22
- quick work18
- furniture moving16
- careful loading6
- clear pricing6
- hot tub moving2
- in town move2
What the company says about itself
Taken from Lobo Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
Show the text this came from
“Locally Owned and Operated Fully Licensed and Insured Competitive Pricing Don&rsq”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Owned and Operated Fully Licensed and Insured Competitive Pricing Don’t let the”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“Fe, NM and Surrounding Areas GET A FREE QUOTE TODAY! Movers Serving Albuquerque, NM R”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- thumbtack.comreviews
- chamberofcommerce.comdirectory
- bbb.orgreviews
- yellowpages.comdirectory
- yelp.comreviews
- facebook.comsocial