Two Men and a Truck Moving and Storage
Mover in Albuquerque, New Mexico
Google rating
4.7
Ratings counted
2,073
Are 1 or 2 star
6.9%Above typical
The rating breakdown
143 of the 2,073 ratings in Google’s published star breakdown for Two Men and a Truck Moving and Storage are one or two star.
Against other listings in Albuquerque
2.3 percentage points higher than the middle of the 21 listings in Albuquerque we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,842 | 88.9% | |
| 4 star | 65 | 3.1% | |
| 3 star | 23 | 1.1% | |
| 2 star | 31 | 1.5% | |
| 1 star | 112 | 5.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Two Men and a Truck Moving and Storage at 6.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving and Storage, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct2 · 25%
- Items missing or never delivered1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Two Men and a Truck Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
These guys will break your stuff and blow you off. During my move, they improperly secured my easel, breaking it and leaving it useless (I’m an artist and my tools are my livelihood), the mover Chris wrote up a damage report and said they were going to follow up within a few days. They never did, so I followed up with them directly multiple times and was told only the manager could assist, but the manager, was conveniently out of office each time, I left my information and never got a call back.
We're sorry to learn of this experience, Viola. Please contact our office at [phone removed] to discuss this matter further.
Horrible would be an understatement. If I could give zero stars, I would. We had a move scheduled on the 9th of November; worst moving service we have ever had. The folks doing the move, other than one, continuously complained about nearly anything, significantly damaged walls in both the departing and arriving address, and endlessly cursed/used inappropriate language in front of our six year old.
We're sorry to learn of this experience. Please contact our office at [phone removed] to discuss this matter further.
The move itself went relatively smoothly, but the behavior of the lead technician was completely unprofessional and unacceptable. He spent a large portion of the time putting down another crew member in front of us, speaking to him disrespectfully, and using foul, inappropriate language. It was uncomfortable to witness and not something any customer should have to deal with. There were also damages to my belongings.
We're sorry to learn of this experience, Jessica. Please contact our office at [phone removed] to discuss this matter further. We take all feedback seriously and will address this with our team.
The move took 1hour and 40 minutes.mind you when I got there they were already hanging out in the truck waiting for me to pull up. So knows how long it took. They some how figured out how to charge me for 2 hours and half. Then when I tried to call the office to talk with billing. I had to call back 3 different times and still never spoke with anyone. some one did eventually call me back. I wouldn’t ever use them again. I also wouldn’t ever suggest them to a single soul.
We're sorry to learn of this, Anthony. Please contact our office at [phone removed] to discuss this matter further. We take all feedback seriously and will address this with our team.
What a terrible move. The boxes were not packed by room. Boxes were filling wit random items from different rooms. I am still trying to locate a television. The supports for my bed were put in a bag and the crew said there were no supports …
Hello Johnny, We sincerely apologize to learn of this and can assure you this is not the norm at TWO MEN AND A TRUCK. We would be happy to speak with you further and encourage you to reach us at the office. Have a great day!
Two Men and a Truck was hired by the owners of my apartment complex to move us from my 4th floor apartment to my new apartment on the first floor. It was to be a Turn Key Move as my wife is in a wheelchair and I am 76 years old. They were …
We are sorry to hear this, Marlene! We can assure you that this is not the norm here at TWO MEN AND A TRUCK. We have made sure to let management know about this so this level of service doesn't continue. Once again, we apologize! Thanks!
I am very disappointed with the packing team in Mesa and delivery team in Albuquerque. The initial connection with Mesa office did not tell me the items would be loaded on truck, taken off, and then put in crate and vise versa at …
We're sorry to learn of this experience, Deb. We take all feedback seriously and will address this with our team. Please contact our office at [phone removed] to discuss this matter further.
Horrible. These photos represent a fraction of what we found when we opened the back doors of the two trucks after a very recent cross-country move. It wasn't the fact that 90% of our furnishings are now incredibly ruined (ripped, …
We apologize for this, Cyma! We always strive to deliver a 5-star experience, but we definitely fell short on your move. We will be sure to speak with the gentleman on your move and ensure the proper actions will be taken to ensure this level of service does not continue.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 45%
- Professional and courteous8 · 40%
- Careful with belongings2 · 10%
- Turned up when they said1 · 5%
Counted across the 20 four and five star reviews we have read for Two Men and a Truck Moving and Storage. A review can mention more than one thing.
In their own words
My move was frictionless the team was in time and very efficient in my move. The guys (Isaiah and John) were very friendly and accommodating! Darnell and Mark moved some furniture and washer dryer did great job quick and careful
Thank you, George, for your wonderful feedback! We're thrilled to hear that Isaiah and John made your move efficient and enjoyable. Thanks for choosing TWO MEN AND A TRUCK!
Brian and his team were on time, professional, and very carful with my belongings. They worked very quickly and answered all my questions. Thank you!!
Thank you, Rebecca, for your wonderful feedback! We're thrilled to hear that Brian and his team provided you with a professional and efficient experience. Thanks for choosing TWO MEN AND A TRUCK!
We had a hiccup during planning and had to reschedule our move at the last minute. Two Men and a Truck had no problem revising our move to the new date. They called when they said they would and showed up when they said they would. Each of the movers were kind and respectful. The move went better than expected and they helped us more than they had to. I would use them again!
Thank you, Laura, for your wonderful feedback! We're thrilled to hear that our team was able to accommodate your schedule and provide a smooth moving experience. Thanks for choosing TWO MEN AND A TRUCK!
Excellent in all aspects ! Moved from NM to Oklahoma - price was reasonable and as stated, movers were excellent - took great care in packing and loading/unloading- plenty of moving supplies to protect furniture, was over 100degs and they worked tirelessly, workers were on schedule, the move exceeded my expectations - highly recommend
Thank you, C G, for your wonderful feedback! We're thrilled to hear that your move from NM to Oklahoma exceeded your expectations. Thanks for choosing TWO MEN AND A TRUCK!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff436
- careful handling177
- professional movers151
- courteous staff142
- estimate43
- efficient movers27
- fast movers25
- furniture moving22
- careful packing9
- reliable moving company4
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews