American Self Storage #5
Self-storage facility in Norman, Oklahoma
Google rating
4.3
Ratings counted
126
Are 1 or 2 star
11.1%Above typical
The rating breakdown
14 of the 126 ratings in Google’s published star breakdown for American Self Storage #5 are one or two star.
Against other listings in Norman
7.8 percentage points higher than the middle of the 9 listings in Norman we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 85 | 67.5% | |
| 4 star | 18 | 14.3% | |
| 3 star | 9 | 7.1% | |
| 2 star | 1 | 0.8% | |
| 1 star | 13 | 10.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is American Self Storage #5 at 11.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for American Self Storage #5, counted by matching the words they used.
- Damage to belongings1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for American Self Storage #5. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not come here!!! They break your stuff and dont care. They tore my daughters bed up. I didnt have the tools to take it apart so I left it in the area where my unit is. No I did not call I figured they were closed and no one would answer. Instead of just waiting for me to come back first thing in the morning they broke her bed beyond repair. This is the last thing I have of my daughters and now its ruined. They told me I should have wrote a note or called.
We're very sorry to hear about your experience and understand why you're upset, especially given the sentimental value of the item. For the safety and security of our property, company policy does not allow personal belongings to be left … More
This place is unprofessional. DO NOT rent or try to rent a uhaul from this establishment. The worthless individual that tried to help me could not run the payment, would not accept cash and then pushed me out to help another customer. …
There were some issues with the U-Haul rental website on the day of the rental. The employee tried the best they could to resolve the issue in the moment by called the U-Haul reps. Unfortunately, we are a third party dealer for U-Haul and only have access to so many options.
Don't do it! We used this place for 2 months. Initially it was great, staff friendly. Then the July 4th, 2026 storm came through and flooded my son's unit, losing everything from his kids beds, bedding, clothes, dressers etc. And Insurance refused to pay out because it doesn't cover flooding, but it covers tornados and windstorms but they have so many loopholes that they get your money for the insurance but loopholes keep them from having to paying out.
We’re very sorry to hear about the loss your son experienced during the July 4th storm. We understand how difficult and upsetting it is to lose personal belongings, especially items that are important to a family. … More
I have stored here for many years - other than Jeff (the first guy) who was great - it has steadily gone downhill since. Other than a few pleasantly rare exceptions since Jeff, this place has become very fee happy since then. After the pandemic, good luck ever getting a fee waived. They even create ways to charge you a late fee that really walks the line of being within reason or not.
Well everything has been jus fine til I accidentally put my dentures in my bag that wasn't supposed to go to storage but my dentures that I need so very much is in there and I fell behind on my rent cause of it and I have told them they can keep everything in my storage if I could jus have my teeth back....why are they so heartless????
Kristin- After looking at your account, it appears that rent hasn't been paid for some time. You can reach out to the employee onsite to see if a payment arrangement can be made or [email removed] - The AMSS Team
When a single woman, traveling alone, had a flat tire outside of this location (which is located on a very busy street) and subsequently pulled in here to change it, one of the workers came running out and told her she had to leave immediately. Completely and totally unacceptable and dangerous!
Jennifer- I have watched the video footage of the incident you bring up. Our employee walked outside because three cars pulled into the opening of our property and blocked the very small space we have there as well as the gate that … More
The gentleman working today ran off an individual changing their flat tire. They were being helped by two gentlemen and the worker I assume came out and said it was private property and they needed to leave. After explaining what was going …
Jordan- I have watched the video footage of the incident you bring up. Our employee walked outside because three cars pulled into the opening of our property and blocked the very small space we have there as well as the gate that customers use to access their belongings.
If I could leave zero stars I would. Months ago we reserved a uhaul truck from this location and hoped things would go smoothly. Confirmed the night prior. Showed up to this location during their hours of operation and no one was to be …
Taylor - I have looked into your issue. It looks like you made a 24/7 reservation on Uhaul. We are a 3rd party dealer for Uhaul products. When a 24/7 reservation is made it not something our employees have to interact with or set up. The Uhaul corporate office handles it all.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 38%
- Worked hard and fast3 · 23%
- Kept in touch1 · 8%
Counted across the 13 four and five star reviews we have read for American Self Storage #5. A review can mention more than one thing.
In their own words
I like this storage! Quick and simple rental process, very affordable and easy access. And Tina was extremely friendly and professional.
We’re happy to hear the rental process was smooth and convenient, and that you found our pricing and access options to be a great fit. We’ll be sure to pass along your compliments to Tina for her friendly and professional service. We appreciate you choosing us for your storage needs! -The AMSS Team
The couple that runs the storage are very good people!! The husband and I can sit there and shoot the breeze probably all day long but, we don't get to cause he usually gets a phone call that he has to take. His wife is so sweet she is easy to talk to as well. I definitely recommend this storage company to all my friend's and my family! American Self Storage #5 is the Best!!!!
Thank you American Self Storage #5 for your generosity and support by providing the Grow Through What You Go Through Foundation a secure and clean storage space! Thank you Tina for your outstanding service and efficiency in managing our space. We look forward to growing with you and helping our community get a little better every day!
Thank you so much for your kind words and for the incredible work your foundation is doing in the community! Tina will be so happy to hear your compliments about her service and dedication. We truly appreciate your trust in us and look forward to continuing this partnership and growing together.
Very nice people. The lady I spoke with over the phone made frequent attempts to communicate and inform me of things pertaining the storage space policies and perks. The payment process was easy and she was very polite, sweet and helpful. I also enjoy the discount opportunity if you recommend a friend !
Thank you for the thoughtful review! We’re so glad to hear you had a positive experience with our team. Providing friendly and informative customer service is very important to us, and we’re happy you enjoyed the referral discount opportunity as well. -The AMSS Team
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent5
- security5
- polite staff4
- easy access3
- clean storage3
- fees2
- convenient location2
- referral program2
- locker2
- easy sign up2