Anastasia Storage Center
Self-storage facility in St Augustine, Florida
Google rating
4.9
Ratings counted
400
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
6 of the 400 ratings in Google’s published star breakdown for Anastasia Storage Center are one or two star.
Against other listings in St Augustine
About the same as the middle of the 14 listings in St Augustine we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 377 | 94.3% | |
| 4 star | 16 | 4.0% | |
| 3 star | 1 | 0.3% | |
| 2 star | 1 | 0.3% | |
| 1 star | 5 | 1.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Anastasia Storage Center at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Anastasia Storage Center, counted by matching the words they used.
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Anastasia Storage Center. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It's an easy place to store, but man, their landscapers really don't care about any of the customers' property. My old car was always getting messed up and scratched because they just send it full speed flying and fling rocks everywhere, …
Hi Joseph, We sincerely apologize for this experience — this is absolutely not the standard of care we expect for our tenants or their property, and we take full responsibility for addressing it.
now that I think back on it the man who showed me the unit actually two units she's why I didn't remember in a comment about a bad door when he was showing me the units. As it is not my profession I wasn't conscious of the Carotid casket but it is so obvious I don't know why you didn't catch it during a routine inspection. this just a bit frustrating frustrating to pay this much money to lease a unit that is basically in terrible condition. Of course once you're moved in your stuck.
We are sorry to hear about your poor experience, Theresa. We always strive to keep the facilities in the best shape possible. Thank you for the feedback as we will use it to improve moving forward. If you have any other concerns, please do not hesitate to contact [email removed]
I have had my boat stored in this facility for ten months. Each time I would come in to take the boat out I would find grass had been blown up clear to the cover stuck to the side of the boat. It’s a white boat so with fresh cut grass blown up on it would stain the paint making it difficult to clean off. After spending a lot of money having it buffed and detailed went to waste. It’s as though they don’t even try to prevent this.
Hi Mike! Thank you for sharing your experience, and we're sorry to hear about the issues you've encountered with your boat storage. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 32%
- Worked hard and fast2 · 11%
Counted across the 19 four and five star reviews we have read for Anastasia Storage Center. A review can mention more than one thing.
In their own words
Clean office, quick service, professional staff, operational truck. Don't know what more to ask for. Shoutout to Ethan
Thank you for sharing your experience, Cole! We're thrilled to hear that you found our office clean, our staff professional, and our service quick. We're so glad Ethan was able to assist you during your visit. If you ever need anything else at Anastasia Storage Center, don't hesitate to reach out.
Very nice people and nice facility. Price increases were just too much for me after 2 years. I was paying $80 per month in DC for the same size unit that was $100 in STA and Not even climate controlled! In two years there were no visible facility improvements.
Hi James, Thank you for taking the time to leave us your honest feedback. Our team works … More
This is my first experience using a storage unit and it has been flawless! The gate was easy to use with the app, yet still feeling secure. parking/unloading was very easy as there was no traffic. The two men I have spoken with at the …
Hi Celine, we're thrilled to hear about your flawless experience here at Anastasia Storage Center! We're glad you found our gate easy to use and felt secure. Our team takes pride in providing excellent customer service and ensuring a stress-free experience for all our tenants.
Ethan was most helpful and professional in assisting me to rent a storage unit at ASC making sure to inform me of the special rate for my first month. He even sent me off with a cold bottle of water. Super grateful
Rebecca, we're thrilled to hear about your positive experience with Ethan! Providing exceptional service and special rates for our tenants is always our priority at Anastasia Storage Center. We're glad you felt well taken care of. If you ever need anything else at our St.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff151
- kind staff37
- property maintenance6
- clean storage unit5
- secure facility4
- boat storage4
- unit size3
- truck rental2
- last minute storage2
- easy sign up2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory