Ashley Store
Furniture store in Victoria, Texas
Google rating
4.9
Ratings counted
1,954
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
37 of the 1,954 ratings in Google’s published star breakdown for Ashley Store are one or two star.
Against other listings in Victoria
2.2 percentage points lower than the middle of the 15 listings in Victoria we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,866 | 95.5% | |
| 4 star | 41 | 2.1% | |
| 3 star | 10 | 0.5% | |
| 2 star | 8 | 0.4% | |
| 1 star | 29 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ashley Store at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ashley Store, counted by matching the words they used.
- Items missing or never delivered1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Ashley Store. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I am a Veteran and repeat customer of Ashley Furniture, and what happened at the Victoria, TX location on 12/14/2025 was unprofessional and unnecessary. I purchased a couch and a $150 4-year extended warranty on 12/8/2025 during their Veterans Day sale. The furniture was delivered on 12/12/2025. On 12/14/2025, I decided I would only use the furniture for the holidays so I request a refund for the warranty that I just bought 6 days prior.
Lorenzo, We’re sorry to hear that your experience didn’t meet your expectations and we … More
Slow, slow service that doesn’t seem to care too much. Out of three people that we have spoken to, only one took time to *try* and help find our purchase. We bought a couch- after being extremely pressured by the sales representative to make a quick decision- and we were quoted up to 8 weeks. That’s an understandable time wait, especially with what is going on now. However, after 8 weeks of hearing no update on our order, we called and were told it would be 10 weeks.
Ms. Atkin- I agree 100% with you that you need to be updated weekly if not more on the status of your product. You are correct that the pandemic has slowed down the manufacturing time of your furniture and the local Ashley store has the … More
Last August I purchased a recliner at this store. I was not satisfied with the recliner and returned it and purchased a less expensive recliner. I was told I could not get a refund but a store credit to be used on a future purchase. Today I returned to purchase a sofa and loveseat. After negotiating a price the manager did not allow me to use my credit. Since the credit is technically my money I am very unhappy with the manager’s decision.
Service was okay. Sales rep told me my furniture would be in 2 weeks after purchase but no more than 4 weeks. Here it is June 18th 5 weeks after purchase and they are telling me my items wont be shipped til the 1st. Ashley's has some horrible service. You would think for purchasing your items cash they would put a rush to make their customers want to come back, pero no!! I don't recommend them to anyone. Purchase your furniture some where else..
Airline Office- Thank you for your feedback . We would like to discuss the matter further with you. Can you please call the store at [phone removed] or gives your contact Information?
Don’t waste ur money or time here. They basically just bait and switch you. On top of that the price u pay for ur new mattress or furniture piece is the price on the apparel and then they add a big shipping charges. Don’t be fooled by the sticker price.
Hi Priscilla, Thank you for taking the time to share your feedback. After carefully reviewing our records, we do not have a record of your visit to our store and believe you may be referring to an online purchase.
Pick up our first part of our order that Qualified for free delivery. We picked up our first part of our order our selves thinking they will deliver the next part. The dresser was wrong but we went ahead and excepted the other one instead. …
Joey Smith- thank you for your feedback. After looking Into your situation further, we will deliver your additional pieces at no extra charge. We appreciate your patience and please contact the store for any more information.
I had purchased 4 kitchen chairs from a local AF location and they had to be shipped unassembled which was no issue. They were to be delivered to my doorstep. Through a variety of confirmations we had scheduled the delivery but was never …
Me and the wife tried to get a cali king bed. We ordered a cali king, they sent us a king. The owner told us she couldn't help us get the cali king We wanted. So we had the bed sent back, and then the owner still tried to charge us for a …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 15%
- Worked hard and fast1 · 5%
Counted across the 20 four and five star reviews we have read for Ashley Store. A review can mention more than one thing.
In their own words
We had such a great experience with Erich at Ashley’s Furniture! He was extremely helpful and knowledgeable without ever making us feel pressured to buy anything. He showed us different options and introduced us to a fabric we absolutely fell in love with! He was patient, friendly, and made shopping for our new couch such an easy and enjoyable experience. Highly recommend asking for Erich if you’re shopping at Ashley’s Furniture!
Had a very good and very easy time at Ashley especially with Cecilee on what to look for in sectional sofas she knew the everything there was on those and then Glenn was very helpful with mattresses and what brand was better and what was good for the way I sleep but if you’re ever looking for furniture or mattress go to Ashley and look for Glenn and Cecilee they will be very helpful and friendly
Glenn and Cecilee were amazing I had experience from start to finish! The staff was friendly, knowledgeable, and truly took the time to understand what I was looking for. They made the entire process easy and stress-free, and I never felt pressured
Thank you Ronny for helping my family find the PERFECT sectional for my home. I couldn’t be happier with the service you provided. If you’re hoping to find some furniture that fits your vibe, ask for Ronny!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff95
- couch selection70
- easy process55
- mattress selection47
- recliners39
- living room furniture27
- bedroom set26
- no pressure sales26
- love seat19
- purple mattress9
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- chamberofcommerce.comdirectory