Furniture Hutt -Victoria
Furniture store in Victoria, Texas
Google rating
4.5
Ratings counted
124
Are 1 or 2 star
8.9%Above typical
The rating breakdown
11 of the 124 ratings in Google’s published star breakdown for Furniture Hutt -Victoria are one or two star.
Against other listings in Victoria
4.8 percentage points higher than the middle of the 15 listings in Victoria we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 101 | 81.5% | |
| 4 star | 7 | 5.6% | |
| 3 star | 5 | 4.0% | |
| 2 star | 3 | 2.4% | |
| 1 star | 8 | 6.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Furniture Hutt -Victoria at 8.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Furniture Hutt -Victoria, counted by matching the words they used.
- Damage to belongings1 · 17%
Counted across the 6 one and two star reviews we have read for Furniture Hutt -Victoria. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
They broke thing in my house, and they say what time they going be there and never call me.they said be there at one time they changed it and didnt tell me.post call me back about time and date get my bed never did I had to keep calling them get in info and one a driver live by me come pick up my bed and went to his house let dog out while he at work and put dog back when he left,on the comp time.
Thank you for bringing this to our attention. We sincerely apologize for the experience you had. This is not the level of service we strive to provide, and we understand how frustrating it is when communication is lacking and your … More
Been a customer for several years and this year was the second time they delivered something that has roaches ! First time the manager at the time made it right replaced my item with something brand new and sent exterminators to spray . This time around all I was told was they will send me foggers! After this purchase I will not be buying from them again.
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment this has caused, especially as a loyal customer who has been with us for several years. … More
The customer service and the workers here have the most nastiest attitudes ever,this place is filled with roaches crawling all over the furniture and they steel people's personnel belongings from people houses when picking up furniture.
Went to pay a bill for someone. The music they had was not music that should be played in public. Not everyone appreciates cuss words in music. I complained but all she was "oh" but didn't cut off.
They took my cousin fast charger when she called for them to come get there bed. Other then that good peoples just watch your chargers..
Thank you for your feedback. We’re truly sorry to hear about the issue with the charger — that’s not the kind of experience we want anyone to have. We take concerns like this seriously and would love the opportunity to make it right.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 25%
- Professional and courteous2 · 17%
- Kept in touch1 · 8%
Counted across the 12 four and five star reviews we have read for Furniture Hutt -Victoria. A review can mention more than one thing.
In their own words
My husband and I just received our dryer that we added to our account. We are very pleased with how fast the delivery driver brought and installed our dryer. Excellent customer service. Thank you furniture Hutt.
Thank you so much for your wonderful review! We're thrilled to hear that you and your husband had a great experience with your new dryer. Our team takes pride in providing fast delivery, professional installation, and excellent customer service, so it's great to know we met your expectations.
Through the storm and rain yall came through great service great communication and the drivers helped us and made sure everything was set up
Our team is committed to taking care of our customers no matter the conditions, and your kind words mean a lot to us. We truly appreciate your business and look forward to serving you again in the future. Thank you for being part of the Furniture Hutt family!
Awesome staff treat you like family looks like they have a great team from drivers to management very professional.
Thank you so much for the kind words! We're grateful you took the time to share your experience. At Furniture Hutt, we truly strive to treat every customer like family, and it's great to hear our entire team—from our delivery drivers to our management staff—made such a positive impression.
they worker with me when i lost my job they didn't make it a big deal they just told me to let them know when i get my job so they could figure out my payments their names where clint and adrian so patient and honestly very understanding i recommend buying from them anytime great deals as well at the store and great customer service. Y'ALL GO CHECK THEM OUT! :)
Thank you so much for your kind words and recommendation! We're truly grateful for the opportunity to serve you. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- great deals7
- respectful staff7
- nice employees4
- tvs3
- flexible payment options2
- buying process2
- great team2
- couch2
- friendly atmosphere2
- refrigerators2