Astro Moving
Moving and storage service in Bridgeport, Connecticut
Google rating
4.0
Ratings counted
27
Are 1 or 2 star
18.5%Well above typical
The rating breakdown
5 of the 27 ratings in Google’s published star breakdown for Astro Moving are one or two star.
Worked out from 27 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Bridgeport
16.1 percentage points higher than the middle of the 9 listings in Bridgeport we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 70.4% | |
| 4 star | 0 | 0% | |
| 3 star | 3 | 11.1% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 18.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Astro Moving at 18.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Astro Moving, counted by matching the words they used.
- Damage to belongings2 · 40%
- Crew conduct2 · 40%
Counted across the 5 one and two star reviews we have read for Astro Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired this moving company to move into a new apartment because Steve and Tom sounded like great guys with great rates. What I forgot, is that you get what you pay for. They destroyed four different pieces of furniture and even laughed about breaking it in front of me. When I called the office and spoke to Tom/Steve, they took zero responsibility. 0/10, would not recommend unless you want to have all of your furniture broken. Remember, you get what you pay for.
I didn't use this company personally and I never will. The language and carrrying on that was happening while new people moved in next door to me was totally uncalled for. There are so many kids in this neighborhood and every other word out of these guys mouth was the F word. Totally unprofessional.
I was absolutely disappointed in Astro. I truly had high hopes with this company. My elderly dad was moving and Steve (nice guy) called me for quote, which I had a nice conversation with him and he even gave my dad an elderly discount, but the day of move NO ONE showed up. I was told Tom would call me prior to move, which I didn’t not receive. I should have known better when I didn’t hear from anyone regarding the move. I was given the excuse Tom was in Maine and didn’t read his text regarding this job.
We were moving across town. They got to the house and said the driveway was too steep. I told them to park on the street and carry the boxes. They refused and left. So unprofessional. So rude. DO NOT USE ASTRO.
They broke the screen of a TV set - never responded to repeated requests regarding the broken TV. The worse moving company I have ever used - stay away!
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 64%
- Worked hard and fast5 · 45%
- Turned up when they said4 · 36%
- Careful with belongings3 · 27%
- Kept in touch2 · 18%
Counted across the 11 four and five star reviews we have read for Astro Moving. A review can mention more than one thing.
In their own words
We used Astro Moving to move from NYC to CT. Rashid and Nelson did a great job, were on time, careful with our furniture, and professional. Throughout the process Tom was responsive and helped us book a move with just 5 days notice. I would highly recommend Astro. Thank you Astro and team!
Had a good experience for a local move. Tom came out and gave us the quote. Got a follow up a few days before confirming time, date and addresses. Crew of 3 did the move. Only got Don's name but all 3 worked hard. Went over the bill and how they calculated it. Efficient and would use again.
We have used Astro for five moves. Astro movers are trained professionals, courteous, friendly, careful, and thorough. I've been impressed with their expertise, their problem-solving attitude, and particularly their ability to manage pickups and drop-off in multiple location in one long day. The office staff is always friendly and accommodating. Will use them again.
What a fantastic group of professionals!!!! From Tom, to his office team, to the gentlemen who moved my full size adjustable bed from the 1st floor to the finished attic. The fee I was charged was extremely reasonable. The men who moved the bed made the project look easy!!! Thank you for responding to my need!!!!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff5
- efficiency3
- quick move3
- the office2
- project2
- bed2
- crew2
- affordability2
- professional movers2
What the company says about itself
Taken from Astro Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…at 203-330-8032 to schedule your Free Estimate ! 250 Bishop Ave Bridgeport, CT 06610 2”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…the target. Check that the casino is licensed and your bonus code works. Use filters”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Competitive Rates Fully Licensed/Bonded/Insured Emergency and short notice is our speci”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“Rated Competitive Rates Fully Licensed/Bonded/Insured Emergency and short notice is o”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Astro Moving? Trusted Family Movers For Over 25 Years Hundreds of satisfied clients A+ BBB Ra”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…that has been serving the community since 1993. Our two owners, Tom Moores and Steve L”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“About Astro Moving Astro moving is a family owned business that has been serving the comm”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- chamberofcommerce.comdirectory