Avid Storage
Self-storage facility in Humble, Texas
Google rating
4.6
Ratings counted
211
Are 1 or 2 star
5.7%Around typical
The rating breakdown
12 of the 211 ratings in Google’s published star breakdown for Avid Storage are one or two star.
Against other listings in Humble
2.8 percentage points higher than the middle of the 10 listings in Humble we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 171 | 81.0% | |
| 4 star | 23 | 10.9% | |
| 3 star | 5 | 2.4% | |
| 2 star | 2 | 0.9% | |
| 1 star | 10 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Avid Storage at 5.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Avid Storage, counted by matching the words they used.
- Price rose after the quote1 · 13%
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Avid Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This place broke into our storage then claim they didn’t see but all of sudden video was stopped at that moment. The the weed selling there and always had the odor I think they were pocketing money and over charging. That is why I brought …
Thank you for taking time to provide feedback, Kenyetta. Please provide us with more details by emailing [email removed] Don't forget to provide your preferred contact information so that a member of our team can reach out to you.
I WENT TO MY UNIT TODAY AND THERE WAS A DIFFERENT LOCK ON THE DOOR. SOMEONE HAD GONE INTO UNIT AND STOLEN ANYTHING OF VALUE. WHEN I ASKED THE MANAGER, SHE TOLD ME NOBODY HAS TOUCHED THE UNIT SINCE DECEMBER 3, 2015. THIS TELLS ME EITHER THEIR CAMERA AND ALARM EQUIPMENT IS NOT WORKING PROPERLY TO CATCH A THIEF, OR SOMEONE HAD THE ABILITY TO SOME HOW NOT BE DETECTED. DON'T RENT HERE UNLESS YOU WANT TO YOUR BELONGINGS STOLEN WITH ZERO ACCOUNTABILITY!
I would never recommend them ever cause they auction off our belongings that had personal documents that we needed in tried to let people take them without consent and DIDNT let us know they put a lock on it so they did it without my family knowledge also raised the price without telling us and I’m going to file lawsuit because this was unacceptable.
We tried to leave here at 9:58 and it said too late to enter code ... We are sitting at the inside here ... 35 mim still... Called every number.. Google everything and still nothing to help us get out or direct us to costomer service... Please help asap yall need a number on the pad
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ([phone removed].
I would look at other options before giving this place your business. On their website they note that you are able to reserve a space however this location will not honor any reservations made through their website. They work on a first …
Evaristo, we regret to hear that you were not satisfied with your reservation. While a reservation may stay in our system for 2 weeks or more, we only guarantee to hold the reservation for 24 hours due to high demand and limited availability at this location.
Kevin is the worst manager. Place went down hill after Cindy left. Over priced place in humble. Don’t bother renting here unless you like prices to go up every year without prior written notice to get your stuff out.
Hello Ulises, we are sorry to hear about your experience while renting with us. While we do occassionally increase our rates, this is done to provide a better experience to our customers by way of improvements made to facilities and … More
Do not bid on auction units at this location they absolutely will place empty TV boxes to make it look more valuable then it is 😱 …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 47%
- Worked hard and fast3 · 20%
Counted across the 15 four and five star reviews we have read for Avid Storage. A review can mention more than one thing.
In their own words
Greeted as soon as I walked in . Very professional and polite . Went over storage sizes . Availability and pricing and within minutes we were done . Quick and easy . Thank you for the half off special as well . Great experience !!!
Hello Marty! We appreciate the high star rating! Thank you for choosing Avid Storage for your storage needs, we look forward to continuing to serve you. Sincerely, … More
Avid Storage property and units were clean! Knowledgeable customer service, answered all my questions with a friendly and professional attitude. Can I just add, this storage space was VERY affordable! Satisfied customer.
Melissa, thank you so much for the great review! Our team prides itself on providing the best customer experience, and we look forward to continuing to do so. If there is anything else we can do in the spirit of great customer service, please let us know! Sincerely, Avid Storage
The employees are very friendly they will help protect your property I forgot to lock my storage the employees made sure the storage was secured and immediately gave me a phone call they are very nice people.
Hello Tammye! We appreciate the high star rating! Thank you for choosing Location name for your storage needs, we look forward to continuing to serve you. Sincerely, … More
The transferring to a smaller unit was done very easy and the woman was very helpful. She was very polite and let me see the unit, so that I would know my stuff would fit
Lawrence, thank you for your review. We take customer feedback seriously, and we look forward to continuing to serve you. Thank you, Avid Storage
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff13
- informative staff5
- storage security3
- transaction process3
- truck rental3
- easy transactions2
- storage sizes2
- auction units2
- thorough explanations2
- clean units2