Aztec Moving & Storage
Mover in El Cajon, California
Google rating
4.8
Ratings counted
141
Are 1 or 2 star
4.3%Around typical
The rating breakdown
6 of the 141 ratings in Google’s published star breakdown for Aztec Moving & Storage are one or two star.
Against other listings in El Cajon
2.9 percentage points higher than the middle of the 12 listings in El Cajon we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 130 | 92.2% | |
| 4 star | 4 | 2.8% | |
| 3 star | 1 | 0.7% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 4.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Aztec Moving & Storage at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Aztec Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 40%
- Items missing or never delivered1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Aztec Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would rather burn all my stuff than have them move it again. Things were damaged in literally every box they packed. I'm also missing an entire gas fire pit, was packed up but never made it to my new place. Was immediately told that it wasn't on my paperwork so they wouldn't cover it. There is also damage to my floors in both homes. This was the absolute worst moving experience I've ever had, and I've moved at least 12 times including cross country moves...
I live in a condo complex where one of your trucks was blocking 3 private garages. It stayed in that location all day. I asked the driver to move the truck because I needed access to my parking spot and garage. This was at around 7pm. He refused. I told him there was an area to park a large truck on the other side of the building.
During my move, this company falsely documented damage on a brand new, sturdy, undamaged bookshelf. Upon arrival at my new house, the bookshelf had been completely destroyed (it looked like it had been run over by the moving truck). When I …
if you want movers smoking, complaining, and taking breaks every 20 minutes, then this is the company for you. terrible experience moving less than 3 miles away.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 60%
- Professional and courteous9 · 45%
- Kept in touch4 · 20%
- Turned up when they said2 · 10%
- Careful with belongings2 · 10%
Counted across the 20 four and five star reviews we have read for Aztec Moving & Storage. A review can mention more than one thing.
In their own words
Our first military move and Aztec Moving absolutely exceeded our expectations. Juan, Rafael, and Alex were consummate professionals and a pleasure to work with. Friendly, efficient, and communicative. My strongest recommendation for all your moving needs!
This was our first big move and we were randomly assigned them, couldn’t be happier with the results. Juan C, Jose R, Hugo were very polite and respectful. They followed my instructions and asked questions about anything they were concerned about instead of assuming. They labeled everything, wrapped and packed it all. The whole process took maybe two and a half hours. Can’t recommend them enough. Extremely pleased with the results.
Kenneth and his crew were awesome! Punctual, communicative, efficient, and super nice. Would recommend to anyone moving to or from the San Diego area!
Thank you so much for your kind words! We're thrilled to hear that Kenneth and the crew provided a great moving experience. We take pride in being punctual, communicative, and efficient, so it's wonderful to know that their hard work made a positive impression.
Jose, Alex, and Yoshiro absolutely killed it. Professional, fun to work with, safe, efficient, and understanding. They worked with us for a difficult move and were helpful throughout the whole process. I don't wanna move again, but knowing that I could go to them for help again in the future makes the thought a lot less stressful. 10/10: have them move your shit.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- military setup28
- respectful staff16
- military move11
- professional movers4
- early arrival4
- careful packing3
- cross country move3
- claims process2
- fast crew2
- no damages2
What the company says about itself
Taken from Aztec Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“Diego area, we are your moving company. Family Owned We are family owned and operated. Servi”Raw text captured from the page, including any surrounding navigation.
- Publishes a licence or operating numbersays on their website
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“Gutierrez aka Monty Montezuma CPUC Lic.189418 Home Services About Us Moving Tips Cont”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…the San Diego metropolitan area for over 25 years. We are a family moving company and we”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“N TRUST? We have been serving San Diego since 1994 schedule estimate DON'T JUST LET ANY MO”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- bbb.orgreviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory