Barnacle Head Movers & Logistics
Google rating
4.9
Ratings counted
81
Are 1 or 2 star
2.5%Around typical
The rating breakdown
2 of the 81 ratings in Google’s published star breakdown for Barnacle Head Movers & Logistics are one or two star.
Against other listings in Allen
About the same as the middle of the 5 listings in Allen we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 77 | 95.1% | |
| 4 star | 2 | 2.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 2.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Barnacle Head Movers & Logistics at 2.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Barnacle Head Movers & Logistics, counted by matching the words they used.
- Damage to belongings2 · 100%
- Items missing or never delivered1 · 50%
- Late, delayed or a no-show1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Barnacle Head Movers & Logistics. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The movers arrived over two hours late with no call or explanation. Several items were scratched, and one box went missing entirely. Customer service was slow to respond and offered no real solution. Very disappointing experience.
This review does not reflect a real customer experience, and we have no record of providing services to this individual or business. Prior to this review being posted, we were contacted by a third party offering paid services related to … More
DO NOT USE THIS COMPANY — Completely Unprofessional, Unprepared, and Damaged My Furniture I hired Barnacle Head Movers (yes, that’s their real name) to move me from a small one-bedroom apartment to a two-bedroom apartment literally across the breezeway—same complex, just a fourth-floor unit with elevator access (except for my sofa, which I clearly stated would require stairs). I gave detailed information in advance: no heavy appliances, only a few lightweight chairs, tables, boxes, and a sofa.
Hello Adrian, I’m the manager at Barnacle Head Movers. We sincerely apologize that your experience wasn’t what you expected. We take our reputation seriously as a faith-based company built on integrity and accountability . However, we need … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous10 · 50%
- Careful with belongings5 · 25%
- Worked hard and fast5 · 25%
- Kept in touch4 · 20%
- Price matched the quote1 · 5%
Counted across the 20 four and five star reviews we have read for Barnacle Head Movers & Logistics. A review can mention more than one thing.
In their own words
These guys are the real deal when it comes to getting the job done right. I moved from a larger sized home with a ton of antiques, fragile glass pieces, and several items that honestly made me nervous to move. But from the moment the crew arrived, I could tell I was dealing with professionals who knew exactly what they were doing. They took their time walking through the house with me and pointing out the pieces that needed extra care.
After a horrendous experience with another local moving company, we still needed a crew to pack and move the contents of our garage - including a ton of heavy kettlebells. We found a postcard for Barnacle Head Movers and explained our situation. Jordan reassured me that they would take great care of us, and he was right! Communication was very clear from start to finish. The crew was on-time, friendly, and efficient.
We had great experience with Barnacle Head Movers that I honestly feel relieved we picked them. From the moment we booked, management stayed in touch with me the entire way through. They checked in before the move, confirmed all the details, and made sure I understood exactly what would happen on moving day. It never felt like I was left guessing or hoping things would go smoothly. They really made me feel like they were on top of everything.
Augusto, William and their crew did an excellent job moving me last minute like less than 24hrs and it was a 4 bedroom house move at that. They were fast, reliable and professional. They took great care of my furniture and protected every piece of item. I cannot thank them enough and definitely recommend them for any type of move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly movers11
- courteous staff11
- efficient movers3
- disassembly and reassembly3
- careful packing3
- wrapping skills3
- handling of heavy items2
- fast movers2
- move setup2
- last minute move2
What the company says about itself
Taken from Barnacle Head Movers & Logistics’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“100% Locally Owned And Operated Fully Licensed And Insured Fill Out The Survey To Get”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…upcoming move. Customer Satisfaction Guaranteed At Barnacle Head Movers, customer satis”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“; Property Is Our Top Priority Same Day FREE Estimate No Hidden Fees Or Surprise Charges Stre”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Owned And Operated Fully Licensed And Insured Fill Out The Survey To Get a FREE Estim”Raw text captured from the page, including any surrounding navigation.