BigSteelBox
Moving and storage service in Port Coquitlam, British Columbia
Google rating
4.5
Ratings counted
89
Are 1 or 2 star
7.9%Above typical
The rating breakdown
7 of the 89 ratings in Google’s published star breakdown for BigSteelBox are one or two star.
Against other listings in Port Coquitlam
2.6 percentage points higher than the middle of the 4 listings in Port Coquitlam we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 68 | 76.4% | |
| 4 star | 11 | 12.4% | |
| 3 star | 3 | 3.4% | |
| 2 star | 1 | 1.1% | |
| 1 star | 6 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is BigSteelBox at 7.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for BigSteelBox, counted by matching the words they used.
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for BigSteelBox. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I called to procure a container for 4 months and they informed they were reserving their inventory for flood relief. Granted this is of great importance and perhaps that business will materialize however if resources are available in what world is this not a first come first serve basis? business has changed I'll be sure to recommend...
Hi Cory. We’re really sorry we weren’t able to rent you a container quickly. The flooding in Abbotsford, Hope, Merritt and their surrounding areas has been extremely devastating to thousands of people, and restoration companies are working around the clock to get them back into their homes and…
Asked for a quote. Gave them the details they needed. Reached out to their customer service. 7 days later and still no feedback. If this is the service I can expect when I'm looking to spend my money, I shudder to think what it would be like once they have it. Alan
Hi Alan. We're really sorry to hear you haven't gotten a response from us yet. It's our goal to respond to all messages (by phone or online) within 1 business day of receipt. This make us think something happened in the process of receiving … More
Have made two inquiries into buying a seacan for my farm and after a month of waiting for a reply I have gone to another supplier. Don't waste your time with this company, try Kijiji instead.
Hi Grant. Sorry you haven't received a response regarding buying a container. If you're still looking for information, please call us directly at [phone removed] or you can email [email removed] and we will follow up with you within 1 business day.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 30%
- Turned up when they said1 · 10%
- Careful with belongings1 · 10%
- Kept in touch1 · 10%
Counted across the 10 four and five star reviews we have read for BigSteelBox. A review can mention more than one thing.
In their own words
First of all, this moving option is THE best. You get a huge, clean, dry Sea Can with good security locks. You get a month to load and then unload. No pressure! They drop it off empty, pick it up full, drop it off at new location and then pick it up empty. Hey, get this, they show up exactly when they said they would. They call beforehand just like they said they would! Dont see that much anymore. Whats more, they do all this for between $600-$700 bucks total! Movers were quoting us several Thousands of dollars.
Wow, thank you so much for the kind words and recommendations Dino! We're so glad to know our service worked well for your moving and storage needs and that you were happy with the service you received from our team.
Awesome experience, the people who work there are very friendly, skillfully loading and unloading the shipping container in our homes. They make our life so much easier, content was safely stored at their location, and safely moved to our house after two months. I would recommend BigSteelBox to anyone that needs moving and storing their stuff in these shipping containers. P.s. the shipping container is very clean and ventilated. All our content was fine when it arrived.
Amazing! Thank you so much for sharing your moving and storage experience Veronica.
Staff are very helpful and courteous, I was over my 30 days by 4 days, and they waived the extra charge, delivery, pick up driver is very careful of your belongings. Highly recommended. Thank you!!!
Thank you Alex!
The sales staff were great to deal with getting our quote in a timely manner and responding to delivery and picking up of container concerns. We used a 20' container to store our items from garage so that we could get our garage floor fixed. Truck driver did a great job delivering our container working with 58' from garage door to cerb on other side. Leaving 6' from garage door to container so the workers for garage floor repair had enough space to work with. Driver picking up container did a great job as well.
This is great to hear! Thank you for sharing your experience Paul, we appreciate it.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- container size16
- friendly drivers11
- cost8
- rental5
- expert drivers4
- expert staff2
- clean container2
- container storage2
- fast response2
- timeliness2
What the company says about itself
Taken from BigSteelBox’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“Vancouver and the Lower Mainland since 2008. In addition to residential services, w”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.cadirectory
- bbb.orgreviews
- yelp.comreviews