Brother's Pro Moving
Moving and storage service in Spartanburg, South Carolina
Google rating
4.8
Ratings counted
91
Are 1 or 2 star
4.4%Around typical
The rating breakdown
4 of the 91 ratings in Google’s published star breakdown for Brother's Pro Moving are one or two star.
Against other listings in Spartanburg
2.2 percentage points higher than the middle of the 13 listings in Spartanburg we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 86 | 94.5% | |
| 4 star | 1 | 1.1% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.1% | |
| 1 star | 3 | 3.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brother's Pro Moving at 4.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brother's Pro Moving, counted by matching the words they used.
- Damage to belongings1 · 33%
- Late, delayed or a no-show1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Brother's Pro Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Showed up 4 hours late to move my mom's stuff from storage. Gouged four walls in her house, broke a glass blanket chest, dishes, a really nice table. They were polite to me but would not listen to my mother. This meant it took forever. Plus because they came at noon, they were there in the worst heat of September. No big deal for them but because they did not finish until 9 pm, it took mom several days to recover.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said4 · 22%
- Professional and courteous4 · 22%
- Careful with belongings2 · 11%
- Worked hard and fast2 · 11%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 18 four and five star reviews we have read for Brother's Pro Moving. A review can mention more than one thing.
In their own words
“Seamless Move with Brothers Pro Moving” - Above and Beyond Service! I recently had the pleasure of using Brothers Pro Moving for my relocation, and I must say, their service exceeded all my expectations. From the very first interaction, it was clear that they prioritize their clients' needs and satisfaction above all else. Booking and scheduling the move was a breeze and they ensured there were no hidden fees or surprises, despite a few unforeseen challenges I had on moving day.
Nigel and Kenny did a fantastic job helping us unload our containers. Nigel was very responsive and easy to communicate with. They were on time and very effective! We really appreciated that they were very careful with our furniture and with the walls! Definitely recommend them if you need help moving.
Thank you it was a pleasure!
Fast convenient reliable service. The young man that runs the business can be counted on. If he gives you a time he is there if for some reason you need to reschedule then he is flexible as long as you notify him up front before he shows up.. very trustworthy and is very gentle with your belongings
We needed a moving company last minute and they were there when we needed them at a great price! Will definitely be using them again for our next move. Thank y’all again.
Thank you so much.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff7
- careful handling of furniture4
- hard workers3
- good movers2
- efficiency2
- speed2
- politeness2
- tight timeframe2
- last minute move2
- easy move2
What the company says about itself
Taken from Brother's Pro Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Upstate SC & Charlotte Area GET A FREE ESTIMATE Your Trusted Family Moving Partner Brot”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…the South Carolina, Upstate region. Licensed and insured in South Carolina, we ensur”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Carolina, Upstate region. Licensed and insured in South Carolina, we ensure a seamless”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…to Your Move Experience You Can Trust Since 2019, we have proudly maintained a 5-star ra”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory