Brownsville Storage Units
Self-storage facility in Brownsville, Texas
Google rating
4.8
Ratings counted
370
Are 1 or 2 star
3.2%Around typical
The rating breakdown
12 of the 370 ratings in Google’s published star breakdown for Brownsville Storage Units are one or two star.
Against other listings in Brownsville
1.5 percentage points lower than the middle of the 16 listings in Brownsville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 343 | 92.7% | |
| 4 star | 12 | 3.2% | |
| 3 star | 3 | 0.8% | |
| 2 star | 3 | 0.8% | |
| 1 star | 9 | 2.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Brownsville Storage Units at 3.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Brownsville Storage Units, counted by matching the words they used.
- Crew conduct3 · 38%
- Items missing or never delivered2 · 25%
Counted across the 8 one and two star reviews we have read for Brownsville Storage Units. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had a friend of mine leave his Trailer there & told the front desk he would be leaving out of the country. I assume the front desk thought he meant immediately because it seems as if they conveniently LOST HIS RV from the property. He returned in 2 days after parking his trailer there & had it stolen from the property over night. The only people with access are the owner/manager of the property & the people renting.
Employees were very rude the worst customer service I have ever experience , the uhaul was very dirty and the employee admit to not disinfecting anything during this COVID-19 pandemic........people of Brownsville Texas PLEASE DO NOT COME TO THIS STORE # HelpproventthespreadofCOVID
As it may be to late to reconcile, I wanted you to know that ive used your experience within our customer satisfaction process to be sure we dont make this mistake again.
I rented a unit online and it stated first month free, however it makes you use your debit/credit card. So I was charged for the first month. I have paid every month, on time for 6 months. In May I was notified my rent would be increased from $99 to $150/month. That is a huge difference. Drastic jump in price in one months pay for a rental unit. Then when I went online to pay, it wasn't $150!!! It was $183 I was being charged!!! I was not notified of this extra increase!
We are concerned to hear about your billing experience. Please contact our team at [email removed] to work toward resolution together.
I don't recommend it at all. I found a rat, cockroaches, and even a viper the day I left. I also spoke with another person who was moving out, and she told me that she had also had rats... Besides, there were always missing ceiling tiles because there were leaks.
The facility is great and the staff great to, but be careful before sign the contract, I pay for a climate control unit and is been a month without power lights or A/C and the problem is that they keep charging the same amount of rent even …
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
Horrible experience with the manager. She was worst, rude, yells and has a horrible attitude. Tried to get ahold of someone higher and no one was available. Smells like mold inside.
We strive for our tenants to have an exceptional experience in our facility, Our customers know we're committed to the highest form of professionalism and thank you for your feedback we will look into it.
Worst customer service at the front desk, whatever her name is Rosie is a rude a$$ b. It’s not even air conditioned right that place is hot.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 21%
- Worked hard and fast1 · 7%
Counted across the 14 four and five star reviews we have read for Brownsville Storage Units. A review can mention more than one thing.
In their own words
Great service! Friendly staff, quick process, and everything was easy. Highly recommend!
Thank you for your review! We're so glad to hear you had a smooth experience with our team!
I want to give a special thank you to the team at Brownsville Storage, especially Rosie F. She was kind, professional, and made me feel comfortable and confident from the moment I walked in. Her knowledge and the way she represented your company made me feel that my belongings would be safe and valued in your facility. It's refreshing to meet a sales manager who truly takes pride in her company, follows professional standards, and genuinely makes customers feel appreciated.
Thank you immensely for sharing your wonderful experience, Jo! We're thrilled to hear that Rosie provided you with such exceptional care and attention. We look forward to continuing to serve you!
The manager Rosie was super helpful and welcoming . It is my first time renting a unit she was kind enough to show me around and told me the ins and outs of the place . It’s such a nice and affordable place to rent a storage unit .
Thank you for taking the time to share your experience! We're delighted Rosie could guide you through everything on your first visit!
Great service from Joanna J. She answered all my questions. She is very helpful and if you have any questions or concerns ask for her. Good in pricing for the storage units.
Thank you for sharing your experience, Cynthia! We're delighted Joanna took such good care of you and provided the information you needed!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff20
- air conditioning10
- clear explanations10
- large building7
- dependable storage3
- helpful clerk3
- fees2
- brand new unit2
- affordability2
- guided tour2