Canada Moving
Moving and storage service in Waterloo, Ontario
Google rating
4.5
Ratings counted
76
Are 1 or 2 star
13.2%Above typical
The rating breakdown
10 of the 76 ratings in Google’s published star breakdown for Canada Moving are one or two star.
Against other listings in Waterloo
12.0 percentage points higher than the middle of the 5 listings in Waterloo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 66 | 86.8% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.3% | |
| 1 star | 9 | 11.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Canada Moving at 13.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Canada Moving, counted by matching the words they used.
- Items missing or never delivered2 · 25%
- Damage to belongings1 · 13%
- Crew conduct1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Canada Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We recently moved and used Wilke Movers. Alex came to our house and was courteous and professional which was great. After meeting with him, we felt as if we were making a good decision by hiring them to do our move. We were WRONG!!!!! It started that when the movers arrived on moving day they spent the first 20 minute standing around drinking their coffee and smoking.
Hi Heather, We would like to apologize for your negative experience. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind contacting us at [email removed] at your earliest … More
To be honest, I never tend to give poor reviews as I myself am I business owner and I know how much bad reviews can hurt a business... but I felt that this review really needed to be shared publicly. Overall, the move was completed and our stuff was not damaged, so that is a plus... but that's where the good news ends. There were four main things that made this a terrible experience: 1) The movers took what seemed like an excessive number of breaks during the process.
Sorry to hear about your bad moving experience Trevor. We invite you to contact the office so we can fix any issues you had with the service.
Be careful with this company. They charge you for the time they take to and from their warehouse in addition to the actual moving. This added extra 2 and 1/2 hours to an 8 hour move which added $330 in total. My first time being charged like this and they defend it based on the fine print on the contract. You won't hear about this when you talk to them on the phone when getting an estimate. Overall, not very happy to say the least.
Sorry to hear about your moving experience Andrew. We invite you to contact our offices to resolve any issues you had with your move.
They did ok on the first day, but then they said that it was too slippery to finish the work that day. We all agreed that they'd come back the next day in the morning, however they decided not to, and didn't finish moving what was left in the house. All in all it was not a good experience, and I do not recommend these movers. Unreliable.
Hi Mr. Zhou, We would like to apologize for your negative experience. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind contacting us at [phone removed] or [email removed] at your … More
I would show less than a star if Google would let me. These movers stole my good friend and co workers engagement ring during his move. DO NOT TRUST THESE GUYS. They were given ample opportunity to return the ring and Stratford police were notified...
Hi Sam, We would like to apologize for your negative experience. We want to hear more about your specific situation and make things right. If you wouldn’t mind giving us a call at [phone removed] at your earliest convenience, it would be greatly appreciated.
When we decided to hire Wike Moving (Canada Moving), we honestly believed what they told us. Because we were being transferred to the US, we needed everything packed up and stored safely and secured. That was in 2020. We had purchased a …
Hello Lisa, We are sorry to hear about your experience. Can you reach out to: [phone removed] or [email removed] so we can better understand your experience.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 61%
- Worked hard and fast5 · 28%
- Turned up when they said2 · 11%
- Careful with belongings2 · 11%
Counted across the 18 four and five star reviews we have read for Canada Moving. A review can mention more than one thing.
In their own words
We highly recommend Craig, Dave, and Pete for an outstanding moving experience. Their professionalism and efficiency were remarkable from the start. They worked with incredible skill and care, protecting our furniture and navigating challenges with ease. What truly set them apart was their fantastic customer service; they were courteous, friendly, and handled all our items with utmost respect. We were extremely impressed and 100% satisfied. If you want a stress-free move, you absolutely want this team.
Hi Juan, Thank you so much for your wonderful review! We’re thrilled to hear that Craig, Dave, and Pete delivered such an outstanding moving experience. We truly appreciate your recommendation and are so glad we could make your move stress-free!
Geoff, Justin, and Steve from the Waterloo team did a phenomenal job. It was -15° outside, snowy, and they were nothing but friendly, hardworking, and beyond respectful toward our possessions and home. We were very impressed with how quickly they worked, and their ability to back the massive truck into our particularly narrow driveway. Our large plants even survived the journey!
Thank you so much for your amazing review! We’re incredibly proud of Geoff, Justin, and Steve, especially working in -15° … More
Steve, Craig, and Jeff just packed up my son's things as he ( my son) is an Canadian Air Force officer moving his permanent address to his duty station. These fellows were prompt, friendly, respectful, thorough, and humoured the doggie that …
Dear Mary, Thank you so much for the thoughtful review! We're proud to support members of the Canadian Armed Forces and truly appreciate your son's service. Steve, Craig, and Jeff will be thrilled to hear your kind words.
The Staff are very helpful, professional and went out of their way to make our move a positive experience. My wife and I are disabled and they went above and beyond to help us in anyway they could. A special shout out to Janet, Steve, Peter & Aaron! A "Huge Thank you" from Dennis and Dana Downey
Hi Dennis, Glad to hear you were happy with our service. Welcome to your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers12
- professional crew8
- pleasant staff8
- furniture handling5
- careful work3
- secure packing3
- easy move2
- respect for possessions2
- on time2
- respect for home2
What the company says about itself
Taken from Canada Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Canada and beyond for generations. With over 125 years of moving experience and as a member of”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
Show the text this came from
“…your home or business, click here for a free quote, or call any of our locations across Ca”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Inventory Lists for All Our Moves. Guaranteed Quotes With a thorough Walk-through; Ke”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- facebook.comsocial
- mapquest.comdirectory