Carolyn's Moving & Storage
Moving and storage service in Greenville, North Carolina
Google rating
4.9
Ratings counted
20
Are 1 or 2 star
5.0%Around typical
The rating breakdown
1 of the 20 ratings in Google’s published star breakdown for Carolyn's Moving & Storage are one or two star.
Worked out from 20 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Greenville
3.2 percentage points higher than the middle of the 12 listings in Greenville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 95.0% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 5.0% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Carolyn's Moving & Storage at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Carolyn's Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Carolyn's Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
My thoughts are that the company movers rely too heavily on dolly and don't wear straps when carrying furniture. One of my furniture pieces fell over (i literally watched it happen) when placed on the dolly and now has a dented corner. Others just weren't well managed. My stair walls got a couple dings and holes. The price is fair and we did tip our movers for their work but overall I'd look elsewhere for my next move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 64%
- Worked hard and fast3 · 27%
- Turned up when they said2 · 18%
- Kept in touch1 · 9%
Counted across the 11 four and five star reviews we have read for Carolyn's Moving & Storage. A review can mention more than one thing.
In their own words
Trayvon and Dan were great. Our move lasted much longer than expected, no fault of theirs, and it was miserable hot outside, but not once did they complain. They were polite and efficient. They just kept at it until we were done. I’d highly recommend these guys.
I’m so pleased with my move. I had a long distance move and John was very professional and responsive. His employees had great attitudes and were very humble. I gladly recommend this company and will definitely use them again. Thank you John!
Carolyns moving and storage did a good job of keeping my items safe and I am happy with the professionalism and on time service. I highly recommend
I love this business they made moving so much less stressful and we're very professional and everyone was so friendly and made sure I got great rates and took great care of my personal things will use this company for any moves in future and definitely telling people about them. Very pleased with this company and the people that work there
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- caring with valuables2