iLockStorage - Greenville
Self-storage facility in Greenville, North Carolina
Google rating
4.9
Ratings counted
465
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
9 of the 465 ratings in Google’s published star breakdown for iLockStorage - Greenville are one or two star.
Against other listings in Greenville
About the same as the middle of the 12 listings in Greenville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 449 | 96.6% | |
| 4 star | 5 | 1.1% | |
| 3 star | 2 | 0.4% | |
| 2 star | 1 | 0.2% | |
| 1 star | 8 | 1.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is iLockStorage - Greenville at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for iLockStorage - Greenville, counted by matching the words they used.
- Crew conduct1 · 14%
Counted across the 7 one and two star reviews we have read for iLockStorage - Greenville. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could give zero stars I would. My girlfriend rented a storage unit online and paid and signed a lease and never received the keyless entry text message to access the unit , she also was unable to access the app, when trying to call and get help from the store manager Francesca Johnson, she was very rude and told my girlfriend “I don’t see your rental so I don’t know what to tell you, I get off in 8 minutes” very rude and not willing to help and told us we need to go and rent somewhere else , after I explained…
We are truly sorry to hear about your experience and apologize for the inconvenience and frustration this situation has caused. This is not the level of service we strive to provide. Please reach out to us at [email removed] so we can resolve this issue promptly.
This establishment cannot update their computer system to take automatic billing off of your credit cards…. We removed my daughter’s belongings August 1st and she is still being automatically deducted monthly. We spoke with them several times and the manager, Maddie, has yet to resolve this issue….
We apologize for the inconvenience you've experienced. We’ve addressed the issue and have processed a refund. Thank you for bringing this to our attention. If there’s anything else we can assist with, please let us know.
I really don’t like the deception on the website. I saw a price and then called and it’s not the same from the website. They don’t tell you about all the other fees until you are ready to check out and get started. I find this to be quite deceptive.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 33%
- Turned up when they said1 · 7%
Counted across the 15 four and five star reviews we have read for iLockStorage - Greenville. A review can mention more than one thing.
In their own words
Online ordering process was easy. All information was received on time with everything needed to access the unit. Use of the app to access the site and unit is great and works well. Very happy with our storage unit. Both the unit and site are very clean!
Mark, the iLockStorage representative who assisted us, provided outstanding customer service. From the moment we walked in, he was welcoming, professional, and very informative. He took time to understand our situation, recommended the …
We are thrilled to hear about Mark's outstanding service! His welcoming approach and thorough explanations make all the difference.
The way the whole system is organized is just amazing. I like that the customer controls their whole access in and out of the storage and the unit. I like the way used to access the gate; that is a top notch method. The storage units are well kept. The storage buildings are nice and clean. The manager is amazing! He is very nice, helpful, and educational. The location was perfect for us. Mark and Amy are wonderful employees.
Fun Peeps, we strive for 100% satisfaction, and it is great to see you had such a positive experience at iLock Storage!
The facility is easily accessible and very neat and clean. We worked with senior staff member Mark and he was awesome. He made sure our storage needs were met in a timely manner. Rates were fair. We would recommend them and we will use them again without hesitation.
We genuinely admire your wonderful comments about our team member Mark and our facility's accessibility!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- keyless entry12
- lease explanation8
- phone access6
- storage unit selection4
- app access4
- unit viewing4
- digital locks3
- lockers3
- brand new facility2
- spacious units2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews