Chas Movers. Moving & Relocation Specialists.
Mover in Simi Valley, California
Its address is in Canoga Park, California. It appears here because Google returns it for Simi Valley.
Google rating
4.9
Ratings counted
230
Are 1 or 2 star
2.2%Around typical
The rating breakdown
5 of the 230 ratings in Google’s published star breakdown for Chas Movers. Moving & Relocation Specialists. are one or two star.
Against other listings in Simi Valley
0.8 percentage points lower than the middle of the 17 listings in Simi Valley we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 224 | 97.4% | |
| 4 star | 1 | 0.4% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 2.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Chas Movers. Moving & Relocation Specialists. at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Chas Movers. Moving & Relocation Specialists., counted by matching the words they used.
- Damage to belongings1 · 33%
- Items missing or never delivered1 · 33%
- Stopped responding1 · 33%
Counted across the 3 one and two star reviews we have read for Chas Movers. Moving & Relocation Specialists.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
It has taken me sometime to write this because we were so upset about our services. We have moved many times and never have they grossly underestimated the services this much (I now think it’s a ploy to get the business). I told them exactly what we had and the stairs that were involved on one side… we were told it would probably take 3-4 hours on each side. One side took almost 10 hours and it was only finished bc my husband helped the last few hours (something we were trying to avoid bc we had a newborn baby).
Please accept our apologies for the experience with our moving company. We would like to address the issues encountered and offer you a resolution. Please contact us at [phone removed] as soon as you get a chance.
Just called for a quote. Ridiculous. I gave all the info needed for a quote. He asks how I found his services, I said from Google maps since they are close by. I said I am calling different …
Please accept our apologies for the experience with our moving company. We would like to address the issues encountered and offer you a resolution. Please contact us at [phone removed] as soon as you get a chance.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast9 · 41%
- Professional and courteous4 · 18%
- Careful with belongings3 · 14%
Counted across the 22 four and five star reviews we have read for Chas Movers. Moving & Relocation Specialists.. A review can mention more than one thing.
In their own words
They professional they work very well together, wrapped everything up in a quick time and we’re careful with everything
The guys from Chas Movers made it really easy for us to move. I was worried about how they would protect my furniture and especially the piano, but they handled it with great care. I was quite impressed with their wrapping techniques. The …
My wife and I booked Chas Movers for our move from the Bay Area to Southern California. Mario was extremely helpful over the phone with all of our questions and with providing an honest quote. The only reason we are leaving 4 stars and …
Dear Joseph, we appreciate you taking the time to let us know about your experience! We would definably do our best to improve ourselves. If there’s anything else we can help you with, please let us know. Mario Fernandez Senior Moving Advisor Chas Movers
Friendly. Hard-working the price is right and we loved booking with the service and we recommend them to everyone looking for a phenomenal team that’s committed and reliable to get the job done
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers9
- efficient movers5
- quick help5
- honest movers4
- punctual movers3
- furniture moving3
- no hidden fees3
- box moving2
- honest quote2
- friendly workers2