U-Stor-It Self Storage - Simi Valley
Self-storage facility in Simi Valley, California
Google rating
4.8
Ratings counted
190
Are 1 or 2 star
3.7%Around typical
The rating breakdown
7 of the 190 ratings in Google’s published star breakdown for U-Stor-It Self Storage - Simi Valley are one or two star.
Against other listings in Simi Valley
About the same as the middle of the 17 listings in Simi Valley we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 177 | 93.2% | |
| 4 star | 5 | 2.6% | |
| 3 star | 1 | 0.5% | |
| 2 star | 0 | 0% | |
| 1 star | 7 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Stor-It Self Storage - Simi Valley at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Stor-It Self Storage - Simi Valley, counted by matching the words they used.
- Crew conduct3 · 50%
- Items missing or never delivered1 · 17%
Counted across the 6 one and two star reviews we have read for U-Stor-It Self Storage - Simi Valley. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We've had multiple storage units for years and NEVER had any issues with the previous owners. Since the "U Stor It" company took over it's been a non-stop nightmare! The most unprofessional managers to deal with. We own a small business ourselves and can't imagine treating our customers they way we've been treated after 10+ year at this location. They have lost several payments, made unauthorized charges on our credit cards and have locked us out of our unit that they've misplaced multiple payments on!
Hi Shannon. Thank you for your feedback. We take all reviews seriously and are sorry to hear about your experience. We strive to provide a professional and reliable service to all of our customers, and we regret that we did not meet your … More
Woman at front desk was so rude, insulted me and my husband, inferred we were homeless or wanted to just dump our stuff there. Which was not the case, the items I wanted to store were of value. Told me that items needed to be on pallets because of the floor and I needed to put out trays of baking soda!? What in the world! Avoid this place at all cost, it may be cheap but you get what you pay for, the property looked like Sanford and Sons!
Hi Heather. We are sorry to hear about your experience. Your concerns are important to us, and we're committed to improving. If you'd like to discuss this further, please reach out to us directly at ([phone removed].
someone not a customer sent this place 4 stars This place is the worst its dirty and hard to get to gate owner has gas station there with a 18 whellers filling up ther gas tanks blocking entry its full up front with trashed up Rvs to repair wall to wall before storage area I would even give it 1 star the 4 stars are AI generated not real customer This is the worst storage in Simi !!!
Hi Tim. We are sorry you did not have a great experience with us. We take all reviews seriously, and we’re constantly working to improve our service and the facility. If you have any specific concerns, we’d love to address them and would … More
I have been renting a storage unit for many years at this location. New ownership took over a year ago and rent has increased 50%. I was paying $110.00 every month before new ownership. I am currently paying $165.00 every month.
Hi Brittany. We're sorry to hear about your experience. We truly value your loyalty and appreciate you being a tenant for so long. We're really sorry to hear about your experience. Your concerns are important to us, and we're committed to … More
New owners....extremely rude. Abruptly raised rent $50 a month after we just renewed at lower rate. Bad business for a dumpy facility with holes in the floors.
Hi Debbie. Thank you for your feedback. We take all reviews seriously and are sorry to hear about your experience. We strive to provide a professional and reliable service to all of our customers, and we regret that we did not meet your expectations.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 28%
- Worked hard and fast1 · 6%
Counted across the 18 four and five star reviews we have read for U-Stor-It Self Storage - Simi Valley. A review can mention more than one thing.
In their own words
Blaze was wonderful! He was very professional and friendly. He explained the process and reviewed my rental agreement with me to make sure I understood exactly what it entailed and what to expect in the future. The store manager Keegan was friendly and helpful as well. Dylan was also helpful in setting up and appointing over the phone for my walkthrough. I’m looking forward to being a long term tenant. Thank you U-Stor-ItSimi Valley.
Hi Lisa! Thanks so much for sharing your feedback with us! We're glad to know we could meet your storage needs. If there’s anything more we can do to make your experience even better, feel free to reach out at ([phone removed]. We’re always happy to assist!
Dillon was great and answered all our questions with a smile. He made starting a new lease fast and easy.
Hi Melissa ! Thank you for taking the time to share your feedback with us! We’re so happy to hear that your experience was a positive one. Your satisfaction means a lot to us, and we truly appreciate your kind words.
Blaze was very helpful! I’ve come in a few different times and received great customer service every single time. The pricing is competitive and the process has been easy and professional. Definitely recommend U-Stor-It if you’re looking for storage.
Hi Emma ! Thank you for taking the time to share your feedback with us! We’re so happy to hear that your experience was a positive one. Your satisfaction means a lot to us, and we truly appreciate your kind words.
From the moment I applied on the website, I knew the price was right and the facility was safe. I prefer the courtesy and care of an independent small business. Keegan was SO kind and polite!! He's a keeper! After seeing the unit, I went …
Hi Corry! Thanks so much for sharing your feedback with us! We're glad to know we could meet your storage needs. If there’s anything more we can do to make your experience even better, feel free to reach out at ([phone removed]. We’re always happy to assist!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting17
- clean units7
- secure facility5
- discount5
- rental process3
- friendly team2
- drive up units2
- downsizing assistance2
- affordable units2
- cost effective2