ClearHome Self Storage
Self-storage facility in Hickory, North Carolina
Google rating
4.8
Ratings counted
129
Are 1 or 2 star
3.1%Around typical
The rating breakdown
4 of the 129 ratings in Google’s published star breakdown for ClearHome Self Storage are one or two star.
Against other listings in Hickory
4.3 percentage points lower than the middle of the 17 listings in Hickory we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 120 | 93.0% | |
| 4 star | 5 | 3.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 3.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is ClearHome Self Storage at 3.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for ClearHome Self Storage, counted by matching the words they used.
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for ClearHome Self Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Would not recommend. Their gate was not operating. I called numerous times to every number I could find and no response no call back. Couldn't access my unit when I needed to. Pulled all my stuff out.
Hello Tom. Thank you for taking the time to share your experience. We were able to look further into your circumstances, and apologize that our onsite team did not reach out to you about gate access. We were not aware of any gate issues at the time or since.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 19%
- Price matched the quote1 · 5%
Counted across the 21 four and five star reviews we have read for ClearHome Self Storage. A review can mention more than one thing.
In their own words
Man what an amazing experience they're highly automated can get you set up and into your unit over the internet in about 20 minutes plus they're so kind and professional with some of the absolute best price for storage I've seen in the southeast
Thank you so much for choosing ClearHome Self Storage and for sharing your experience! We’re thrilled to hear you found the process fast, easy, and highly automated, and that you were able to get set up and into your unit in about 20 … More
Good customer service, great price, easy access, centrally located and convenient. Laurice was such an outstanding help, and very patient and thorough in explaining the details.
That is absolutely wonderful to hear! Thank you for the lovely feedback. Lauren and Tiffany truly embody the kind of service we strive for at ClearHome Self Storage. We appreciate your business!
Awesome place to keep your things safe! I’ve had a unit for almost a year, and had no problems. Katrina there, has always been a big help and extremely professional! If you’re looking for a storage unit or storage, this is the best option!
Thank you so much for your amazing review and for choosing ClearHome Self Storage! We truly appreciate you being with us for almost a year and are so glad to hear you’ve had a problem-free experience.
These ladies are great. They answered all my wife’s questions. They took their time and didn’t make us feel rushed. We love doing things face to face. Highly recommended. Truly great experience.
That is so great to hear! We are big believers that while technology is helpful, nothing beats a face-to-face conversation with someone who actually cares. … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff10
- nice people8
- clean units5
- convenient location4
- easy to work with3
- secure access2
- online rental2
- clear explanations2
- office staff2
- customer care2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews